IT Supervisor - Giám Sát Bộ Phận IT

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently

• Keep up to date with all approved systems and technology including

- Computer Hardware systems and devices including PC LAN technology

- Software operating and utility systems

- Front Office and Accounts Receivable Property Management Systems

- Interfaces to and from Front Office Property Management Systems and other Systems

- Back Office Accounting Systems

- PC and LAN based Office Automation products

- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools

- Point of Sale Systems

- Guest and Administration Voicemail

- Call Accounting

- Cabling

- Hub / Switch Management Systems

- Assist and Support Electronic Door Locking Computer System

- Computer Virus protection

- Hotel IT Security and Firewalls

• Maintain an up-to-date list of all computer hardware and software at hotel

• Monitor the performance of the systems and maintain log book of performance

• Understand all standards and customized features and functions of the Hotel front office system

• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications

• Maintain uncompromising data and physical security standards

• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system

• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader

• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion

• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader

• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.

• Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency

• Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer-related external vendors

• Install and test corporate approved program changes to the hotel computer system(s)

• Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short-term and long-terms needs

• Ensure all hotel routine maintenance for IT equipment comply with policies and standard

• Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards

• Ensure all hotel policies and information security comply with standards

• Investigate and report software problems to the vendor, or to the Support Centre

• Identifying colleagues to train user on systems

• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards

• Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable

• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity

• Select suitable Software/Hardware vendors for the hotel

• Collaborate with other departments to ensure all IT related items meets the various Audit requirements

• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule

• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers.

• Run routine software/hardware inventory check and report the status to hotel management team

• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs

• Take preventive measures to foresee, identify and analyse the potential system performance issues

• Ensure all cabling, network diagrams and LSOP are up-to-date

• Ensure hotel management get an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and endorsed by the hotel management team

• Work with department head in the preparation and management of department’s budget which includes:

• Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels

• Assists in coordinating the preparation of the departmental annual budget

• Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget

• Assists in the preparation of the hotel strategic plan, goals program, and Departmental Budgets

• Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

• Ensure training needs analysis of IT team is carried out and training programmes are designed and implemented to meet needs

• Provide input for probation and formal performance appraisal discussions in line with company guidelines

• Coach, counsels and disciplines staff, providing constructive feedback to enhance performance

• Communicate with team and maintains good relations

• Balance the workload of the team to ensure departmental resources are managed effectively

- Gym Room

- Relocation ticket allowance

- Rest and Relaxation: 2 million per 3 months

- Health Insurance

24/7 Accident Insurance

- Career development in IHG around the world

• Diploma or Vocational Certificate in Computer Science or IT or related field

• 4 years’ related experience or with computer set-up and troubleshooting

• Working knowledge of networks and operating systems and databases

• Strong analytical and problem-solving skills

• Knowledge in PCIDSS (Payment Card Industry Data Security Standards)

• Great communication skills

• A team player, proactive, responsible, hardworking and able to work under pressure

English CV

Email apply: Tin đã hết hạn

Phone: 02973 97 8888/ 0919 290 709 (Human Resources)