Nhân viên lễ tân (Nam) (địa điểm làm việc: số 2 Tây Hồ, HN)
- Hạn nộp: 30/09/2019
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
1
Quận Tây Hồ - Hà Nội
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
12/08/2019 14:28
Mô tả công việc
The Guest Service Officer (GSO) is responsible for the checking in and checking out of guest at the property. GSO will do whatever it takes to make the guest feel ‘at home’ and exceed their expectation. GSO is the main point of contact for the guest, and coordinates the guests’ request with the other departments and ensures that services are delivered promptly and efficiently. He/she is responsible for the efficient rooming of the guest.
1. Responsible for checking in guests such as registering and assigning rooms to guests.
2. Issues apartment access card and escorts guest to their apartment.
3. Manages guests’ accounts and information, and apartment availability in the system
4. Receives and transmits messages to guest promptly.
5. Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
6. Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
7. Responsible and accountable for handling and safe keeping of cash and guest valuables.
8. Perform simple bookkeeping activities, such as balancing cash accounts.
9. Makes and confirms reservations.
10. Perform any other duties as required and directed by the Guest Service Manager.
Quyền lợi được hưởng
1. 13th month salary & bonus based on evaluation
2. Annual leave: 14 days/year
3. Health & accident insurance
4. Lunch at canteen
5. Social Insurance: as labor law.
6. Annual company trip, Team building
7. Training and development opportunities
Yêu cầu công việc
1. University graduate with major in English, Hospitality or related major
2. Having experience or background in the hospitality industry, Knowledge of Microsoft Office is preferable3.Good coordination skills, meticulous, organized, neat and diligent.
4. Able to converse well in English.
Yêu cầu hồ sơ
- English resume
- Apply directly by click "Apply"
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- 49 Hai Bà Trưng, Hoàn Kiếm, Hà Nội
- https://www.discoverasr.com/en/the-ascott-limited/careers
The Ascott Limited is a member of CapitaLand Investment. It is one of the leading international lodging owner-operators with properties across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Its portfolio of serviced apartment, coliving and hotel brands include Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Préférence, Fox, Harris, POP!, Vertu and Yello. When you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries. Be Yourself, Be Part of Our Journey!
Thông tin liên hệ
- Nhân sự - Phòng Nhân sự