Reservation Manager

• Monitor the daily operations of reservations

• Control rooms inventory including allocation and reservations to areas of maximum yield and blackout dates

• Develop and conduct rooms based marketing activities

• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments

• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting

• Monitor front office tracking of guest history data

• Create and maintain allotments

• Record and analyze guest questionnaires on a monthly basis

• Ensure accuracy of guest history and client profiles in Data Base

• Track market codes

• Load and maintain rates in Shilla reservation system

• Maintain rate in Website

• Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources

• Manage Hotel Bank and GDS close out/opening-up dates, if applicable

• Ensure all Groups are contracted

• Complete end of month sales report

• Prepare weekly sales strategy reports

• Conduct market research and analysis

• Monitor and evaluate contemporary sales and marketing initiatives and trends

• Monitor and evaluate economic, political and social issues/changes

• Report on competitor activity

• Participate in preparation of strategic plans for region

• Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes

• Access and assess sales and marketing data

• Work with superior on manpower planning and management needs

• Work with superior in the preparation and management of the Department’s budget

• Follow through on quarterly guests' satisfaction action plan and track progress

• Daily / Weekly / Monthly update on latest guests' satisfaction scores and comments

• Consistent training program getting team members to engage with our Rewards Club members to attend recognition & build loyalty

* Attractive salary

* Professional and friendly working environment

* Competitive benefit package

- 2 days off/ week, 12-14 annual leaves/ year

- 24h accidental insurance, health care insurance for self and dependants

- Service Charge support, meal + transport + mobile allowances during pre-opening

- Uniform + staff meals + shuttle bus are provided

• Required Skills 

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Problem solving, reasoning, motivating, organizational and training abilities.

Good writing skills

• Qualifications 

Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.

• Experience 

3 years related experience or two years reservations/front office experience including management experience, or an equivalent combination of education and experience