Outlet Manager

Rosewood Hotel Group - Hoiana Intergrated Resort

Quy mô :

Phòng Nhân Sự +84 (0) 235 626 3333 – Ext: 433. Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
  • Oversees the preparation and update of individual Departmental Operations Manuals.
  • Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
  • Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
  • Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
  • Achieves the monthly and annual personal target and the outlet’s revenue.
  • Assists in the preparation of the Annual Business Plan for Food and Beverage.
  • Assists in the monthly reforecasting, involves the respective Heads of Department as appropriate.
  • Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
  • Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
  • Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
  • Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
  • Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
  • Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation.
  • Conducts monthly inventory checks on all operating equipment and supplies.
  • Liaises with the Kitchen and Beverage Department on daily operations and quality control.
  • Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
  • Oversees and assists in the recruitment and selection of all Food and Beverage employees. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
  • Plans and implements effective training programs for employees in coordination with the Training Manager and Departmental Trainers.
  • Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
  • Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
  • Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
  • Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
  • Provides feedback on the results of the Employee Engagement Survey and ensures relevant changes are implemented.

Quyền lợi được hưởng

  • Insurance
  • Training & Development
  • Accommodation - Hoiana Staff Village
  • Annual leave
  • Heath checkup
  • Employee shuttle bus service
  • Uniform

Yêu cầu công việc

  • Diploma or Degree in Food and Beverage, Hospitality Management or equivalent is an advantage
  • Minimum 5 years’ experience in a similar capacity
  • People and customer oriented, motivator and self-starter

Yêu cầu hồ sơ

Full CV

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Chức danh Ngày kết thúc Mức lương
Chef De Partie - Asia 28/02/2020 Thỏa thuận
Bartender 28/02/2020 Thỏa thuận
Assistant Director of F&B 28/02/2020 Thỏa thuận
Outlet Team Leader 28/02/2020 Thỏa thuận
Public Attendant 15/03/2020 Thỏa thuận
Chef de Cuisine 28/02/2020 Thỏa thuận
Director of Human Resources 28/02/2020 Thỏa thuận
Chef De Partie 28/02/2020 Thỏa thuận
Recreation Manager 30/05/2020 Thỏa thuận
Director of Revenue Management 28/02/2020 30 - 40 triệu
Information Technology Officer 28/02/2020 Thỏa thuận
Senior AC Technician 28/02/2020 Thỏa thuận
Senior Carpenter 28/02/2020 Thỏa thuận
Duty Engineer 28/02/2020 Thỏa thuận
Guest Service Manager (Duty Manager) 28/04/2020 Thỏa thuận
Assistant Executive Housekeeper 28/02/2020 Thỏa thuận
Outlet Manager 28/02/2020 Thỏa thuận
Waiter / Waitress 28/02/2020 Thỏa thuận
Assisstant Chief Concierge 28/02/2020 Thỏa thuận
Night Manager 28/02/2020 Thỏa thuận
Executive Sous Chef 28/02/2020 Thỏa thuận
Talent & Culture Manager 30/05/2020 Thỏa thuận
Chef De Partie - Western 28/02/2020 Thỏa thuận
Demi Chef De Partie 28/02/2020 Thỏa thuận
Stewarding Team Leader 28/02/2020 Thỏa thuận
Steward 28/02/2020 Thỏa thuận
Chief Concierge 28/02/2020 Thỏa thuận
Room Attendant 15/03/2020 Thỏa thuận
Service Centre 18/03/2020 Thỏa thuận
Driver 15/04/2020 Thỏa thuận
Bellman 28/04/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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THÔNG TIN LIÊN HỆ

Rosewood Hotel Group - Hoiana Intergrated Resort

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 433.

Website: http://career.hoiana.com/