Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)

1140 400
23193 1

Bell Captain

  • Hạn nộp: 30/09/2022
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Ngành nghề
An ninh
Cập nhật
23/09/2022 11:02

Mô tả công việc

  • Ensure that bell desk is manned at all times.
  • Keep working area, clean and tidy always.
  • Ensure that smooth and fast baggage handling for all arrival / departure guests.
  • Maintain close relationship with reception / information / cashier as well as other departments.
  • Attend all guest calls for Bell stand / Door Services related services.
  • Delegate bell boys to pick up the baggage from guest rooms.
  • Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)
  • For any guest requests follow up call to be made back to the guest to verify complete satisfaction.
  • All guest request are logged on to guest request tracker.
  • Check the inventory of items on loan, and all items are collected at the time of on or before check-out.
  • All baggage movements are tagged and recorded.
  • Update luggage movement register and sign off daily.
  • Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.
  • Guest Messages are distributed properly and accurately.
  • Guest and other departments letters, couriers are distributed properly and accurately.
  • Ensure that all bills are paid and room keys returned before guest depart from the hotel premises.
  • Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
  • Order required newspaper for next day and monitor delivery of newspapers to each occupied guest room.
  • Help observe safety and security rules at all times.
  • Alert the management of any unattended packages and stranger found in the premises .
  • Checks the daily arrival list for VVIP's or guests with special need.
  • Prepare for group movements and ensure enough staffing is in place to handle groups.
  • Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
  • Recognize all returning and VIP guests, and welcome them back.
  • Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities and in room equipment.
  • Inform guest about all hotel and guest room features, hotel facilities and emergency procedures.
  • Assist guests with their luggage and try to acknowledge them by name.
  • Make deliveries to guest rooms as instructed.
  • Store and retrieve luggage and other objects for guests.
  • Be aware of daily hotel activities, group and VIP arrivals.
  • Communicate special guest requests to the Asst. Front Office Manager / Manager on Duty.
  • Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times.
  • Assist the security team in scanning all guest luggage's.
  • Offer assistance to all guests at times.
  • Provide an efficient luggage storage, delivery and collection service.
  • Perform any other works as and when assigned by the management.

Quyền lợi được hưởng

  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21

Yêu cầu công việc

PREREQUISITES:
  • Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours and Transport guest luggage to and from guest rooms and/or designated bell area.

EDUCATION:

  • High school or equivalent education. Computer Basics and knowledge of Property Management software.

EXPERIENCE:

  • Previous experience working within a hotel environment in the star / luxury market is essential Skills and Knowledge. Strong Communication skills (verbal, listening, writing), Innovative , Pro-active and reliable. The successful candidate is likely to have a passion for customer service.

Yêu cầu hồ sơ

English CV.
Chia sẻ:
Tải lên từ máy tính

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • Bãi biển Ông Lang, Khu du lịch sinh thái Cửa Cạn, xã Cửa Dương, đảo Phú Quốc, tỉnh Kiên Giang.
  • Movenpick Resort Waverly Phu Quoc

Thông tin liên hệ

Mã QR giới thiệu