Guest Service Internship (Korean Nationality)

- Review and update the Logbook.

- Be smart, well groomed and maintain a friendly and cheerful disposition all the times.

- Report regularly on happening to RDM/FOM and GM.

- Maintain associate relations.

- Resolve guest complaints.

- Ensure the services are up to the required standard.

- Smooth check-in / check-out procedures.

- Check hotel situation, occupancy, functions, groups and VIPs.

- Co-operation with hotel’s Departments Housekeeping, Engineering, F&B etc.

- Attend training classes as per schedule

- Show fullest cooperation and respect within the team and other departments

- Is aware of the daily activities and has product knowledge of all the hotel facilities

B. Primary Duties:

- Register and process check in for all arrivals.

- Handle guest check outs efficiently and professionally.

- Update guest information into the computer after a complete check in.

- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.

- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.

- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

- Handle issuance of guest room key cards and ensure effective control for guest security.

- Check and convey message, mail and package to Guests.

- Assist at the Information counter, Foreign Exchange, Night Audit and, Business center, as and when assigned.

- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

- Handle safe deposit boxes in a accordance with the OSM (Operating Standards Manual).

- Report any unusual occurrences or requested to manager.

- Be aware of the hotel accident Prevention Policies.

- Ensure the cleanliness and neatness of front office area.

- Ensures that all guests are greeted on arrival & departure of the hotel.

- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day

- Check Hotel situation, occupancy, functions, groups, VIPs

- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations

- Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.

- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.

- Co-ordination and information with Front Office, IT, Finance and all other departments.

- To effectively handle all guest complaints concerning the Front Office in co-ordination with the FO Supervisor / Front Office Manager / Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer.

- To be punctual on duty.

- Be well groomed to the standards laid down.

- To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.

- To create an environment which promotes employee morale.

- To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.

- To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.

- To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs

- Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.

- Other duties as assigned.

- Active and professional working environment

- An attractive compensation and bonus package

- Working in luxury 5-star hotel

- Full training and development program by Accor Group

• Certificate in Hospitality Management or relevant certificate

Competencies

• Excellent communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

-CV

-Certificate

Please submit profile to T&C Office, Hotel Royal Hoi An, MGallery

Address: 39 Dao Duy Tu street, Hoi An city

or via email address: Tin đã hết hạn

Xin vui lòng nộp hồ sơ trực tiếp tại khách sạn Hotel Royal Hoi An, MGallery by Sofitel số 39 Đào Duy Từ, Hội An

Email: Tin đã hết hạn