Duty Manager or Assistant FOM - KS Amena or Innside SG Central
Quy mô :
HR Dept. (84.28) 62.917.973 47 - 49 - 51 Lê Anh Xuân, phường Bến Thành, Quận 1, Hồ Chí Minh, Việt Nam
Mô tả công việc
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Supervises and directs Reception personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Prepare welcome cards with Director Of Rooms’s Signature for VIPs and MAS member guests, ensures them receive special attention.
• Inspects front of house and back of house regularly for cleanliness.
• Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.
• Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
o Assists in planning for future staffing needs
o Assists in recruiting in line with company guidelines
o Prepares and administers detailed induction program for new staff
o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
o Ensures training needs analysis of Front Office staff is carried out and training programs are designed and implemented to meet needs
o Provides input for probation and formal performance appraisal discussions in line with company guidelines
o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
o Regularly communicates with staff and maintains good relations
• Works with superior in the preparation and management of the department’s budget. Duties include:
o Assists in co-coordinating the preparation of the departmental annual budget
o Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
Quyền lợi được hưởng
- Mức lương hấp dẫn
- Môi trường làm việc thân thiện, chuyên nghiệp
- Mua bảo hiểm đầy đủ theo luật nhà nước
- Lương thưởng theo thỏa thuận
Yêu cầu công việc
EDUCATION AND TRAINING College Degree or above
English - Good level, written & spoken
SPECIFIC KNOWLEDGE Computer Skills
WORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION) 1- 2 years in hotels in the same position.
Yêu cầu hồ sơ
- CV or Resume
|Chức danh||Ngày kết thúc||Mức lương|
|[MELIA SAIGON] Sales Manager||31/07/2020||Thỏa thuận|
|[Melia Saigon] Director of Sales and Marketing||30/08/2020||Thỏa thuận|
|[MELIA SAIGON] Nhân viên Bảo trì Điện - Điện Lạnh URGENT||30/12/2020||Thỏa thuận|
|[MELIA SAIGON] Marketing Executive URGENT||28/12/2020||8 - 12 triệu|
|[MELIA SAIGON] Sales Executive ( làm việc tại Hà Nội )||30/06/2020||12 - 20 triệu|
|[MELIA SAIGON] FINANCIAL CONTROLLER (GIÁM ĐỐC TÀI CHÍNH)||31/07/2020||Thỏa thuận|
THÔNG TIN LIÊN HỆ
Địa chỉ: 47 - 49 - 51 Lê Anh Xuân, phường Bến Thành, Quận 1, Hồ Chí Minh, Việt Nam
Điện thoại: (84.28) 62.917.973