Duty Manager or Assistant FOM - KS Amena or Innside SG Central

Amena Residences & Suites

Quy mô :

HR Dept. (84.28) 62.917.973 47 - 49 - 51 Lê Anh Xuân, phường Bến Thành, Quận 1, Hồ Chí Minh, Việt Nam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

• Responds to guest needs and resolves related problems

• Supervises and directs Reception personnel.

• Supports and assists Front Office personnel and all departments at peak periods.

• Prepare welcome cards with Director Of Rooms’s Signature for VIPs and MAS member guests, ensures them receive special attention.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.

• Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit

• Analyses and approves discounts and rebates.

• Analyses the rate variance report to ensure rooms revenue control

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

o Assists in planning for future staffing needs

o Assists in recruiting in line with company guidelines

o Prepares and administers detailed induction program for new staff

o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

o Ensures training needs analysis of Front Office staff is carried out and training programs are designed and implemented to meet needs

o Provides input for probation and formal performance appraisal discussions in line with company guidelines

o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

o Regularly communicates with staff and maintains good relations

• Works with superior in the preparation and management of the department’s budget. Duties include:

o Assists in co-coordinating the preparation of the departmental annual budget

o Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

Quyền lợi được hưởng

- Mức lương hấp dẫn

- Môi trường làm việc thân thiện, chuyên nghiệp

- Mua bảo hiểm đầy đủ theo luật nhà nước

- Lương thưởng theo thỏa thuận

Yêu cầu công việc

EDUCATION AND TRAINING College Degree or above

English - Good level, written & spoken

SPECIFIC KNOWLEDGE Computer Skills

WORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION) 1- 2 years in hotels in the same position.

Yêu cầu hồ sơ

- Đơn xin việc

- CV or Resume

Duty Manager or Assistant FOM - KS Amena or Innside SG Central

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Chế độ đãi ngộ
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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

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THÔNG TIN LIÊN HỆ

Amena Residences & Suites

Địa chỉ: 47 - 49 - 51 Lê Anh Xuân, phường Bến Thành, Quận 1, Hồ Chí Minh, Việt Nam

Điện thoại: (84.28) 62.917.973