Quy mô : 1.000 - 4.999
Mô tả công việc
- Handle room blocking for the VIP, CMIHP and Junket Operator arrivals bases on their preferences.
- Prepare the VIP’s registration form, welcome booklets, keys
- Submit reports of VIP arrivals & VIP Departure
- Inspect the rooms and ensure that all room amenities are placed inside the rooms prior to the guest’s arrival.
- Coordinate and follow up with Housekeeping and or Room Service the delivery of special amenities.
- Welcome and assist guest to their rooms upon arrival.
- Hand over messages/items for the guests upon their arrival.
- Attend to the different requests and services required by the guests.
- Accomplish requisition for the complimentary amenities such as birthday cakes, wines, farewell gifts for Long Staying Guests, and other special amenities.
- Prepare apology cards and correspond amenity for the inconveniences to the guests at the instruction of the VIP Manager and Front Office Manager.
- Assist Front Desk counters during heavy check in and out and when the need arises.
- Prepare the early arrivals of VIP, CMIHP and Junket Operator guests including room blockings, room inspection, preparation of registration cards and other paraphernalia. Does welcome booklets.
- Follow up monthly payment of ITO and pending paymaster
- Service quality and standards are within the Front Office Department.
- Increase customer retention and satisfaction.
- Employee motivation and satisfaction.
- Willingness to go extra miles in giving services to the guest.
- Communicate well with International Marketing, Casino Services, Housekeeping and other operation departments
- Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
Quyền lợi được hưởng
- Free Shuttle Bus
- Duty Meals
- Services Charge
- Health Check
- Insurance 24/7
Yêu cầu công việc
- One year working experience is preferred.
- Vocational School Certificate is required.
- Microsoft Office knowledge is required.
- Must present a well-groomed appearance.
- Fluent in English and Chinese are required
- Organized, can multi-task, good problem solving skills and detail-oriented.
Yêu cầu hồ sơ
Apply by Hoteljob.vn
Or contact to Human resource department - Grand Ho Tram Strip
Phone number : 0254 378 8125
Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam
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