• Handle room blocking for the VIP, CMIHP and Junket Operator arrivals bases on their preferences.
• Prepare the VIP’s registration form, welcome booklets, keys
• Submit reports of VIP arrivals & VIP Departure
• Inspect the rooms and ensure that all room amenities are placed inside the rooms prior to the guest’s arrival.
• Coordinate and follow up with Housekeeping and or Room Service the delivery of special amenities.
• Welcome and assist guest to their rooms upon arrival.
• Hand over messages/items for the guests upon their arrival.
• Attend to the different requests and services required by the guests.
• Accomplish requisition for the complimentary amenities such as birthday cakes, wines, farewell gifts for Long Staying Guests, and other special amenities.
• Prepare apology cards and correspond amenity for the inconveniences to the guests at the instruction of the VIP Manager and Front Office Manager.
• Assist Front Desk counters during heavy check in and out and when the need arises.
• Prepare the early arrivals of VIP, CMIHP and Junket Operator guests including room blockings, room inspection, preparation of registration cards and other paraphernalia. Does welcome booklets.
• Follow up monthly payment of ITO and pending paymaster
• Service quality and standards are within the Front Office Department.
• Increase customer retention and satisfaction.
• Employee motivation and satisfaction.
• Willingness to go extra miles in giving services to the guest.
• Communicate well with International Marketing, Casino Services, Housekeeping and other operation departments
• Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department

• Free Shuttle Bus
• Duty Meals
• Services Charge
• Health Check
• Insurance 24/7

• One year working experience is preferred.
• Vocational School Certificate is required.
• Microsoft Office knowledge is required.
• Must present a well-groomed appearance.
• Fluent in English and Chinese are required
• Organized, can multi-task, good problem solving skills and detail-oriented.

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram Strip

Phone number : 0254 378 8125 

 Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam