Front Office Supervisor

• Engaging leadership that inspires and empowers the Front Desk staff.
• Proactively communicates guidelines for staff that shapes the unparalleled standards expected.
• Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
• Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
• Execute training programs and tools at Front Desk that addresses room availability, revenue, rate and selling strategies that can maximize occupancy.
• Produces regular and special reports; maintains required records and files.
• Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
• Trains, motivate, and provide on-going communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability.
• Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
• Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
• Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
• Creates and maintains a refined yet welcoming guest registration experience, efficient and accurate cashiering functions and exceeds guests expressed and unexpressed needs.

• Free Shuttle Bus
• Duty Meals
• Services Charge
• Health Check
• Insurance 24/7

• One – Two years experience working required.
• One year department experience preferred.
• College degree is required and Higher Education is preferred.
• Microsoft Office knowledge required.
• Must present a well-groomed appearance.
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
• Solid and professional communication skills, both oral and written.
• Organized, can multi-task, good problem solving skills and detail-oriented.
• Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram Strip

Phone number : 0254 378 8125 

 Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam