Reservations Supervisor/ Giám sát đặt phòng

As Reservations Supervisor, you will be overseeing the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. This role reports to the Reservations Manager.

The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be assisting in the day-to-day operations of the Reservations Department and managing telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times. You will be required to understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates and assist in identifying new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.

• Competitive salary/ Mức lương cạnh tranh

• Service charge (after Resort opens)/ Phí phục vụ (Sau khi khai Trương Resort)

• Duty meals/ Phụ cấp ăn ca

• Transportation return Nha Trang to Cam Ranh/ Xe đưa đón từ Nha Trang – Cam Ranh và ngược lại

• Discounted accommodation in 9,200 Hotels and Resorts worldwide/ Giảm giá khi lưu trú tại 9200 khách sạn và khu nghỉ dưỡng trên toàn thế giới.

• Social insurance, health insurance and unemployment insurance/ Tham gia BHXH, BHYT và BHTN

• Annual bonus (paid before Tet Holiday)/ Thưởng Tết(Được trả trước Tết)

• Annual salary review/ Xem xét, đánh giá và tăng lương hàng năm

• Employee rewards program for excellence in service to guest and to colleagues/ Chương trình khen thưởng cho nhân viên xuất sắc trong mảng dịch vụ khách hàng và quan hệ đồng nghiệp.

• High school diploma or GED; 2 years experience in the same/ similar position in a large scale Hotel/ Resort.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; minimum 1 year experience in the same/ similar position in a large scale Hotel/ Resort

•Excellent communication skills in English and Vietnamese; additional language is beneficial

•Problem Resolution and Service Recovery Skills

•Excellent IT- Skills; OPERA experience is beneficial

•Excellent Presentation and "Count- on- me!" personality

• Guest- Service- and Process focus

Email: Tin đã hết hạn

Wyndham Grand KN Paradise Cam Ranh Hotel / - KN Cam Ranh Co. Ltd., Long Beach, Cam Ranh Peninsula, Cam Nghia Ward, Khanh Hoa Province, 650000, Vietnam

Khách sạn Wyndham Grand KN Paradise Cam Ranh, Bãi Dài, TP. Cam Ranh, P. Cam Nghĩa, Khánh Hòa, Viet Nam.