Sales Manager (base in Hanoi)

To manage sales activities and events inline with the annual sales and marketing plan to achieve/exceed budget and sales statergy for the Resort.

Essential Duties and Responsibilities – (Key Activities of the role)

General mission

Be primarily promote the Resort and where possible, resorts belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company.

Ensures the smooth running operation of the commercial section in consultation with the General Manager on all matters.

To be determined solely by the productivities of the corporate section as well as the overall results of the Resort.

Responsibilities and mean

Performs his/her duties within the framework defined by the chain and resort norms and by internal regulations as specified by the General Manager. The Sales Manager will also be responsible to the General Manager for the Corporate Section and all Sales Personnel within the section.

Administration and responsibilities

Assists in drawing up the marketing plan annually with the General Manager (including section on Corporate Accounts).

Keeps a record on former, existing, potential clients and a profile of each of them. Organizes regular visits in accordance to a predetermined plan.

Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.

Presents a summary of his/her visits to the Sales Manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.

Ensures that the invoicing effectively corresponds to all services agreed upon and rendered. Ensures that all new clients have no negative credit references.

Records all daily sales calls.

Records the statistics of his/her accounts.

Submits production reports on his/her list of accounts on a monthly basis. Conducts group briefing to other staff within the corporate section when required.

Sales responsibilities

Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.

Receives in the hotel any important guests whom he has approached. Negotiates prices with the clients.

Confirms verbal proposals in writing.

• Staff House at Resort.

• Shuttle bus between Resort and City.

• Staff cafeteria

• Full social insurance.

• Join in Staff activities: Yearly teambuilding, Staff birthday party, ...

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Problem solving, reasoning, motivating, organizational and training abilities. Proficient in use of Microsoft office

Good writing skills

Qualifications

Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business administration or related field preferred.

Experience

2 years of relevant experiences or an equivalent combination of education and work-related experiences.