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Front Office Manager

  • Hạn nộp: 15/09/2019
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Cập nhật
19/09/2019 14:30

Mô tả công việc

POSITION SUMMARY:

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and Wyndham Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

RESPONSIBILITIES:

- Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.

- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

- Monitor Front Office, and particularly Guest Relations personnel, to ensure Wyndham Rewards members known repeat guests and other VIPs receive special attention and recognition.

- Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques.

- Maintain inter-departmental relationships to ensure seamless customer service.

- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.

- Schedule and regularly conducts routine inspections of areas under his/her control.

- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.

- Know system recovery procedures.

- Interpret computer reports.

- Compile statistics for front office and provide reports relating to that area.

- Continually check the accuracy of room count.

- Approve upgrades and special amenities.

- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.

- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.

- Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.

- Maintain all procedures and adheres to them within the Wyndham guidelines; in particular with emphasis on hotel credit policy.

- In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.

- Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

- Implement Career Development Program within Front Office Department.

- Work with Human Resources on manpower planning and management needs.

- Work with Director of Finance in the preparation and management of the Department’s budget.

Quyền lợi được hưởng

- Competitive Benefit

- Salary: Negotiate

Yêu cầu công việc

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

- Good writing skills.

- Proficient in the use of Microsoft Office and Front Office System.

- Problem solving, reasoning, motivating, organizational and training abilities.

- Strong Leadership skills in managing teams.

- Ability to manage complex relationships.

- Fluent in English.

EDUCATION / CERTIFICATES / EXPERIENCE:

- Bachelor’s degree in Hotel Management, Business Administration or related field.

- 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.

- Type and level of experience required may vary slightly based on size and complexity of operation.

Yêu cầu hồ sơ

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  • B7 Giảng Võ, Ba Đình, Hà Nội, Vietnam
  • http://fb.me/dolcehanoicareer
  • Wyndham Hotels & Resorts yesterday signed the agreement on management and operation of Hanoi Golden Lake and Hoi An Golden Sea with Hoa Binh Group. In Hanoi, "a golden building with retail specialty, a choice of dining, extensive conference and wedding facilities, gym, day spa, and rooftop dining on the 29th floor and a gold-plated pool," revealed he. Hanoi Golden Lake has completed only four basements, but chairman of Hoa Binh Group Nguyen Huu Duong feels confidence that the project will launch by the end of 2019 on the occasion of a Formula One race hosted by Hanoi for the first time.

Thông tin liên hệ

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