Banquet Service Manager

POSITION SUMMARY:

• Manage all aspects of banquet operations to obtain maximum profit and guest satisfaction. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

RESPONSIBILITIES:

- Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction

- Greet function organizers on arrival and ensure that their requests are dealt with

- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.

- Ensure that rooms/function space are set-up according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to day’s functions. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.

- Follow up problems which may arise from event order and room allocations and rectify as soon as possible

- Maintain master file of banquet functions

- Supervise VIP functions as required

- Oversee all service and set ups

- Ensure all equipment requests are fulfilled

- Works with Human Resources on manpower planning and management needs

- Works with Manager in the preparation and management of the Department’s budget

- Complete the other tasks and jobs which assigned by the leader.

- Salary: Negotiate

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication and writing skills

- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

- Problem solving, reasoning, motivating, organizational and training abilities.

- Leadership Skills.

EDUCATION / CERTIFICATES / EXPERIENCE:

- Diploma in Hotel Management, Food & Beverage, or related field.

- 4 years related experience, including supervisory experience, or an equivalent combination of education and experience.