Sales Manager working in HCMC

- The Sales Manager’s mission is to primarily promote the hotel & resort where possible. To achieve optimal sales at the best possible conditions for the company.

- To ensure the smooth running operation of the commercial section in consultation with the Director of Sales & Marketing on all matters.

- The performance of the Sales Manager will be determined solely by the productivities of the corporate section/travel agency as well as the overall results of the hotel & resort.

- Assist in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts/Travel Agency).

- Keeps a record on former, existing, potential clients and a profile of each of them.

- Organizes regular visits in accordance to a predetermined plan.

- Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.

- Presents a summary of his/her visits to the Sales manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.

- Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.

- Ensures that all new clients have no negative credit references.

- Records all daily sales calls.

- Records the statistics of his/her accounts.

- Submits production reports on his/her list of accounts on a monthly basis.

- Conducts group briefing to other staff within the corporate section when required.

- Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

- Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

- Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.

- Receives in the hotel & resort any important guests whom he has approached.

- Negotiates prices with the clients.

- Confirms verbal proposals in writing.

- Ensures that all complaints have initiated follow-up action.