Chief Concierge

Hoiana Hotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • ​​​​​​Assists to prepare and update the Front Office Departmental Operations Manual.
  • Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems to the Front Office Manager. Gives feedback and prompt follow up.
  • Ensures all associates provide a courteous and professional service at all times.
  • Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Assists in the welcoming and escorting of all VIP’s.
  • Responsible for handling all guest requests within the hotel and for external communications.
  • Confidently operates the Concierge software and associated computer equipment in accordance with departmental procedures.
  • Has in-depth knowledge of the city, its’ attractions, restaurants, museums, tours, current events etc.
  • Handles all transportation requests in a professional manner.
  • Manages and ensures smooth and efficient operation of the department.
  • Studies, evaluates and suggests improvements for operation procedures when necessary.
  • Liaises with relevant departments on necessary equipment changes.
  • Ensures logbook is updated; reads the logbook, and communicates with the Concierge team.
  • Identifies, plans and conducts training programs for associates.
  • Ensures all training sessions are recorded and given to Human Resources Department on time.
  • Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.
  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Projects the image of courteous, friendly service at all times.
  • Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
  • Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
  • Maintain a good relationship with contractors & ensure the service are up to standard, if applicable
  • Maintains and controls the use of the storage room, ensuring all procedures are adhered to.
  • Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incidents or problems at the hotel and maintains professional discretion.
  • Checks work performance of employees and their grooming standards.
  • Through hands-on management, supervises closely the associates in the performance of their duties and in accordance with policies and procedures and applicable laws.
  • Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety and security.

Quyền lợi được hưởng

  • Competitive salary and packages.
  • Service Charge.
  • Interesting training course provided by hotel and Rosewood group.
  • Professional working environment with international branding.

Yêu cầu công việc

  • Good communication skill in English verbal, listening and writing
  • Hotel Management or Business Degree Preferred
  • Minimum of 1 year managerial or 2 years supervisory experience in concierge operations

Yêu cầu hồ sơ

Full CV

Chief Concierge

Chức danh Ngày kết thúc Mức lương
Chief Security 01/11/2020 Thỏa thuận
SECURITY MANAGER (urgency) 20/11/2020 Thỏa thuận
TRƯỞNG AN NINH 01/11/2020 Thỏa thuận
Trưởng bộ phận bảo vệ/ Hành lý 30/10/2020 Thỏa thuận
Chief Concierge 30/09/2020 Thỏa thuận
Chief Concierge 30/09/2020 Thỏa thuận
Chief Concierge 30/09/2020 Thỏa thuận
Chief Security/ Trưởng Bộ phận An ninh 01/11/2020 Thỏa thuận
Security Manager 28/08/2020 Thỏa thuận
Security Manager 28/08/2020 Thỏa thuận
Trưởng bộ phận An ninh - Đi làm ngay 30/07/2020 Thỏa thuận





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