Quy mô :
Phòng Nhân Sự +84 (0) 235 626 3333 – Ext: 586075 Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
Mô tả công việc
- Assists to prepare and update the Front Office Departmental Operations Manual.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems to the Front Office Manager. Gives feedback and prompt follow up.
- Ensures all associates provide a courteous and professional service at all times.
- Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
- Maintains positive guest and colleague interactions with good working relationships.
- Assists in the welcoming and escorting of all VIP’s.
- Responsible for handling all guest requests within the hotel and for external communications.
- Confidently operates the Concierge software and associated computer equipment in accordance with departmental procedures.
- Has in-depth knowledge of the city, its’ attractions, restaurants, museums, tours, current events etc.
- Handles all transportation requests in a professional manner.
- Manages and ensures smooth and efficient operation of the department.
- Studies, evaluates and suggests improvements for operation procedures when necessary.
- Liaises with relevant departments on necessary equipment changes.
- Ensures logbook is updated; reads the logbook, and communicates with the Concierge team.
- Identifies, plans and conducts training programs for associates.
- Ensures all training sessions are recorded and given to Human Resources Department on time.
- Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.
- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Projects the image of courteous, friendly service at all times.
- Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
- Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
- Maintain a good relationship with contractors & ensure the service are up to standard, if applicable
- Maintains and controls the use of the storage room, ensuring all procedures are adhered to.
- Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incidents or problems at the hotel and maintains professional discretion.
- Checks work performance of employees and their grooming standards.
- Through hands-on management, supervises closely the associates in the performance of their duties and in accordance with policies and procedures and applicable laws.
- Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety and security.
Quyền lợi được hưởng
- Competitive salary and packages.
- Service Charge.
- Interesting training course provided by hotel and Rosewood group.
- Professional working environment with international branding.
Yêu cầu công việc
- Good communication skill in English verbal, listening and writing
- Hotel Management or Business Degree Preferred
- Minimum of 1 year managerial or 2 years supervisory experience in concierge operations
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Talent & Culture Executive – Compensation & Benefit||30/06/2020||Thỏa thuận|
|Chef De Partie - Asia||28/06/2020||Thỏa thuận|
|Bell Captain||30/06/2020||Thỏa thuận|
|Cost Controller||30/06/2020||Thỏa thuận|
|Food & Beverage Supervisor||30/06/2020||Thỏa thuận|
|Public Area Attendant||30/06/2020||Thỏa thuận|
|Chef de Cuisine||30/06/2020||Thỏa thuận|
|Director of Human Resources||30/06/2020||Thỏa thuận|
|Revenue Manager||22/06/2020||Thỏa thuận|
|Sous Chef||30/06/2020||Thỏa thuận|
|Chef De Partie||30/06/2020||Thỏa thuận|
|Security Manager||28/06/2020||Thỏa thuận|
|Information Technology Officer||28/06/2020||Thỏa thuận|
|Senior Carpenter||30/06/2020||Thỏa thuận|
|Duty Engineer||30/06/2020||Thỏa thuận|
|Front Desk Supervisor / Rooms Controller||30/06/2020||Thỏa thuận|
|Information Technology Supervisor||30/06/2020||Thỏa thuận|
|Assistant Outlet Manager||30/06/2020||Thỏa thuận|
|Waiter / Waitress||30/06/2020||Thỏa thuận|
|Digital Marketing Manager||30/06/2020||Thỏa thuận|
|Executive Sous Chef||30/06/2020||Thỏa thuận|
|Chef De Partie - Western||30/06/2020||Thỏa thuận|
|Commis Chef||30/06/2020||Thỏa thuận|
|Demi Chef De Partie||30/06/2020||Thỏa thuận|
|Sous Chef - Associates Dining||30/06/2020||Thỏa thuận|
|Stewarding Team Leader||28/06/2020||Thỏa thuận|
|Chief Concierge||30/06/2020||Thỏa thuận|
|Room Attendant||30/06/2020||Thỏa thuận|
|Guest Service Centre||30/06/2020||Thỏa thuận|
|Concierge Supervisor||30/06/2020||Thỏa thuận|
THÔNG TIN LIÊN HỆ
Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
Điện thoại: +84 (0) 235 626 3333 – Ext: 586079