Chief Concierge

Hạn nộp: 15/04/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Duy Xuyên - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
An ninh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
30/03/2023 10:34

Mô tả công việc

Assists to prepare and update the Front Office Departmental Operations Manual.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems to the Front Office Manager. Gives feedback and prompt follow up.
Ensures all associates provide a courteous and professional service at all times.
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Maintains positive guest and colleague interactions with good working relationships.
Assists in the welcoming and escorting of all VIP’s.
Responsible for handling all guest requests within the hotel and for external communications.
Confidently operates the Concierge software and associated computer equipment in accordance with departmental procedures.
Has in-depth knowledge of the city, its’ attractions, restaurants, museums, tours, current events etc.
Handles all transportation requests in a professional manner.
Manages and ensures smooth and efficient operation of the department.
Studies, evaluates and suggests improvements for operation procedures when necessary.
Liaises with relevant departments on necessary equipment changes.
Ensures logbook is updated; reads the logbook, and communicates with the Concierge team.
Identifies, plans and conducts training programs for associates.
Ensures all training sessions are recorded and given to Human Resources Department on time.
Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Projects the image of courteous, friendly service at all times.
Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
Maintain a good relationship with contractors & ensure the service are up to standard, if applicable
Maintains and controls the use of the storage room, ensuring all procedures are adhered to.
Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incidents or problems at the hotel and maintains professional discretion.
Checks work performance of employees and their grooming standards.
Through hands-on management, supervises closely the associates in the performance of their duties and in accordance with policies and procedures and applicable laws.
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety and security.

Quyền lợi được hưởng

Competitive salary and packages.
Service Charge.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.

Yêu cầu công việc

Good communication skill in English verbal, listening and writing
Hotel Management or Business Degree Preferred
Minimum of 1 year managerial or 2 years supervisory experience in concierge operations

Yêu cầu hồ sơ

Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

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Đánh giá (5)

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Hoiana Hotels

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!