Spa Receptionist/ Lễ tân Spa

• Is open to new ideas and is willing to make changes in the job and routine as required.

• Is able to cope under pressure at busy times and responds positively to changes in the workplace.

• Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.

• Follows standards, policies and procedures.

• Meets required attendance and grooming standards.

• Strives for constant improvements and takes responsibilities for their own performance.

• Prepare / set up reception area

• Great and welcome the guest.

• Ensure each guest completes and signs a waiver and health liability form and any health issues are relate or device to therapist.

• Answer all calls within 3 rings using the guest surname at appropriate time throughout conversation.

• Explain the treatment details and products to the guests.

• Check and report daily operating product or oil stock to supervisor for ordering.

• Promote retail sales to guest when massage or treatment finished.

• Ensure Spa operations are running smoothly (set up as per standard)

• Control retail stocks, replenish when needed and rearrange as per set up standards.

• Produce guest bill and obtains guest signature.

• Make a daily cashier report at closing time.

• Capable of handling other duties as assigned by supervisors/Manager.

• Maintain the highest levels of personal, guest hygiene and cleanliness within the reception areas at all times.

• Builds and maintain relationships with internal and external customers.

• Inform guest of the benefits of the different kinds of treatment and products

• Knows how to handle guest complaints and reports to the manager.

• Refrain from any unnecessary conversation whilst within Spa treatments areas.

• Works effectively with colleagues from different viewpoints, cultures and countries

• Understand how to make reservation, check in, walk in, cancellation and no show in computer system.

• Know how to set up schedule for therapist in the computer.

• Knowledgeable of preparing the guest bill.

• Knows how to handle guest complaints.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities

• Fluent communication in English
• Young and good-looking
• Good team work skills
• 1-2 years' customer service experience, preferably in the hospitality field