Front Desk Supervisor / Rooms Controller

Hạn nộp: 28/02/2021
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
5

Nơi làm việc
Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
27/02/2021 18:47

Mô tả công việc

Responsible for the room assignment as according to the guest requirements.
Ensure the outstanding issues that brought forward from previous shift are following up properly.
Review the daily arrival and departure lists, ensure the manpower is sufficient at specific time at front desk to provide service to the guests.
Receive and assist VIP guests in the registration process.
Coordinate with the department concerned for any amenities that should be arranged and delivered to the guests.
Settle guest complaints on room assignment and problems that is concerning the room bills.
Report happenings regularly to the duty manager and front office manager.
Supervise the subordinates in the daily preparation of various reports and statistics when working in the overnight shift.
Ensure the hold for arrival messages & packages are delivered to guest upon check-in or check-out.
Manages customer feedback effectively, uses guest issues and compliments to motivate the team and improve the services
Daily check on rooms availability status for next 3 days including room blocks (i.e. OOS and house use) and special top VIPs.
Greet as many guests as time permits at the front desk or lobby.
Review all front office log book and pursue with appropriate action if necessary.
Take appropriate action to resolve guest dissatisfaction
Ensure GSA follows up on daily no shows, room assignment and readiness for early arrivals.
Ensure GSA follows up on Traces and ensure complete update and resolve.
Ensure GSA follows up on daily Departures to confirm due out rooms are zeroed without pending account. To conduct room inspection if necessary.
Ensure GSA follows up on high balance account daily and alert Manager if account exceeded house limit.
Ensure GSA conducts daily Guest Registration card bucket check and follow up on missing Registration card and required document if any.
All transactions and duties are to be performed in accordance to stated policy and procedure and with integrity.
To provide coaching and guidance to GSA, support in operational needs and ensuring GSAs follow each required standard and portrait on-brand behaviour.
Co-ordinate and work closely with Supervisors of other departments to ensure smooth operations and guest’s experiences.
To assume and perform any other duties as require by Managers.

Quyền lợi được hưởng

Competitive salary and packages.
Service Charge.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.

Yêu cầu công việc

People person and good motivator
Good interpersonal and communication skills
Solid leadership and training skills
Good communication skill in English verbal, listening and writing
2 years experiences in hotel front desk operations

Yêu cầu hồ sơ

Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!