Front Desk Supervisor / Rooms Controller

Hoiana Hotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Responsible for the room assignment as according to the guest requirements.
  • Ensure the outstanding issues that brought forward from previous shift are following up properly.
  • Review the daily arrival and departure lists, ensure the manpower is sufficient at specific time at front desk to provide service to the guests.
  • Receive and assist VIP guests in the registration process.
  • Coordinate with the department concerned for any amenities that should be arranged and delivered to the guests.
  • Settle guest complaints on room assignment and problems that is concerning the room bills.
  • Report happenings regularly to the duty manager and front office manager.
  • Supervise the subordinates in the daily preparation of various reports and statistics when working in the overnight shift.
  • Ensure the hold for arrival messages & packages are delivered to guest upon check-in or check-out.
  • Manages customer feedback effectively, uses guest issues and compliments to motivate the team and improve the services
  • Daily check on rooms availability status for next 3 days including room blocks (i.e. OOS and house use) and special top VIPs.
  • Greet as many guests as time permits at the front desk or lobby.
  • Review all front office log book and pursue with appropriate action if necessary.
  • Take appropriate action to resolve guest dissatisfaction
  • Ensure GSA follows up on daily no shows, room assignment and readiness for early arrivals.
  • Ensure GSA follows up on Traces and ensure complete update and resolve.
  • Ensure GSA follows up on daily Departures to confirm due out rooms are zeroed without pending account. To conduct room inspection if necessary.
  • Ensure GSA follows up on high balance account daily and alert Manager if account exceeded house limit.
  • Ensure GSA conducts daily Guest Registration card bucket check and follow up on missing Registration card and required document if any.
  • All transactions and duties are to be performed in accordance to stated policy and procedure and with integrity.
  • To provide coaching and guidance to GSA, support in operational needs and ensuring GSAs follow each required standard and portrait on-brand behaviour.
  • Co-ordinate and work closely with Supervisors of other departments to ensure smooth operations and guest’s experiences.
  • To assume and perform any other duties as require by Managers.

Quyền lợi được hưởng

  • Competitive salary and packages.
  • Service Charge.
  • Interesting training course provided by hotel and Rosewood group.
  • Professional working environment with international branding.

Yêu cầu công việc

  • People person and good motivator
  • Good interpersonal and communication skills
  • Solid leadership and training skills
  • Good communication skill in English verbal, listening and writing
  • 2 years experiences in hotel front desk operations

Yêu cầu hồ sơ

Full CV

Front Desk Supervisor / Rooms Controller

Chức danh Ngày kết thúc Mức lương
Front Desk Supervisor / Rooms Controller 29/09/2020 Thỏa thuận
Giám sát Bộ phận Tiền sảnh 31/07/2020 Thỏa thuận
Guest Service Centre Supervisor 30/07/2020 Thỏa thuận
Manor Club / Retreat Supervisor 30/07/2020 Thỏa thuận
Night Auditor/ Lễ tân ca đêm 30/08/2020 Thỏa thuận
Giám sát lễ tân/ Front Office Supervisor 30/07/2020 Thỏa thuận
Giám sát lễ tân 30/06/2020 Thỏa thuận
Residence Club Team Leader 30/05/2020 Thỏa thuận
Guest Relation Supervisor/ Giám sát Chăm sóc Khách hàng 30/06/2020 5 - 8 triệu
Front Officer Supervisor/ Giám sát Lễ Tân 31/03/2020 Thỏa thuận
Reception Supervisor (02 Giám sát lễ tân Nam) 30/03/2020 Thỏa thuận





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