Front Desk Supervisor / Rooms Controller
Quy mô :
Phòng Nhân Sự +84 (0) 235 626 3333 – Ext: 586075 Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
Mô tả công việc
- Responsible for the room assignment as according to the guest requirements.
- Ensure the outstanding issues that brought forward from previous shift are following up properly.
- Review the daily arrival and departure lists, ensure the manpower is sufficient at specific time at front desk to provide service to the guests.
- Receive and assist VIP guests in the registration process.
- Coordinate with the department concerned for any amenities that should be arranged and delivered to the guests.
- Settle guest complaints on room assignment and problems that is concerning the room bills.
- Report happenings regularly to the duty manager and front office manager.
- Supervise the subordinates in the daily preparation of various reports and statistics when working in the overnight shift.
- Ensure the hold for arrival messages & packages are delivered to guest upon check-in or check-out.
- Manages customer feedback effectively, uses guest issues and compliments to motivate the team and improve the services
- Daily check on rooms availability status for next 3 days including room blocks (i.e. OOS and house use) and special top VIPs.
- Greet as many guests as time permits at the front desk or lobby.
- Review all front office log book and pursue with appropriate action if necessary.
- Take appropriate action to resolve guest dissatisfaction
- Ensure GSA follows up on daily no shows, room assignment and readiness for early arrivals.
- Ensure GSA follows up on Traces and ensure complete update and resolve.
- Ensure GSA follows up on daily Departures to confirm due out rooms are zeroed without pending account. To conduct room inspection if necessary.
- Ensure GSA follows up on high balance account daily and alert Manager if account exceeded house limit.
- Ensure GSA conducts daily Guest Registration card bucket check and follow up on missing Registration card and required document if any.
- All transactions and duties are to be performed in accordance to stated policy and procedure and with integrity.
- To provide coaching and guidance to GSA, support in operational needs and ensuring GSAs follow each required standard and portrait on-brand behaviour.
- Co-ordinate and work closely with Supervisors of other departments to ensure smooth operations and guest’s experiences.
- To assume and perform any other duties as require by Managers.
Quyền lợi được hưởng
- Competitive salary and packages.
- Service Charge.
- Interesting training course provided by hotel and Rosewood group.
- Professional working environment with international branding.
Yêu cầu công việc
- People person and good motivator
- Good interpersonal and communication skills
- Solid leadership and training skills
- Good communication skill in English verbal, listening and writing
- 2 years experiences in hotel front desk operations
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Bell Captain||30/07/2020||Thỏa thuận|
|Outlet Supervisor||30/07/2020||Thỏa thuận|
|Public Area Attendant||30/07/2020||Thỏa thuận|
|Chef de Cuisine||30/07/2020||Thỏa thuận|
|Sous Chef||30/07/2020||Thỏa thuận|
|Chef De Partie||30/07/2020||Thỏa thuận|
|Oder taker||30/07/2020||Thỏa thuận|
|Information Technology Officer||28/07/2020||Thỏa thuận|
|Senior Carpenter||30/07/2020||Thỏa thuận|
|Duty Engineer||30/07/2020||Thỏa thuận|
|Front Desk Supervisor / Rooms Controller||30/07/2020||Thỏa thuận|
|Waiter / Waitress||30/07/2020||Thỏa thuận|
|Digital Marketing Manager||30/07/2020||Thỏa thuận|
|Commis Chef||30/07/2020||Thỏa thuận|
|Demi Chef De Partie||30/07/2020||Thỏa thuận|
|Sous Chef - Associates Dining||30/07/2020||Thỏa thuận|
|Stewarding Supervisor||28/07/2020||Thỏa thuận|
|Chief Concierge||30/07/2020||Thỏa thuận|
|Room Attendant||30/07/2020||Thỏa thuận|
|Guest Service Centre||30/07/2020||Thỏa thuận|
|Concierge Supervisor||30/07/2020||Thỏa thuận|
|Manor Club / Retreat Manager||30/07/2020||Thỏa thuận|
|Public Area Supervisor||30/07/2020||Thỏa thuận|
|Guest Service Centre Supervisor||30/07/2020||Thỏa thuận|
|Administrative Assistant - F&B||30/07/2020||Thỏa thuận|
|Housekeeping Coordinator||30/07/2020||Thỏa thuận|
|Floor Supervisor - 15 Vacancies||30/07/2020||Thỏa thuận|
|Manor Club / Retreat Supervisor||30/07/2020||Thỏa thuận|
|Administrative Assistant to Hotel Manager||30/07/2020||Thỏa thuận|
|Guest Experience Executive||30/07/2020||Thỏa thuận|
THÔNG TIN LIÊN HỆ
Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
Điện thoại: +84 (0) 235 626 3333 – Ext: 586079