Order Taker

Hoiana Hotels

Quy mô :

Phòng Nhân Sự +84 (0) 235 626 3333 – Ext: 586075 Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

Operational

• Ensures that minimum brand standards have been implemented.

• Embraces all Touches of New World and the Food and Beverage Top 20.

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

• Takes orders from guests and repeats the orders before ending the telephone conversation.

• Ensures all orders are properly taken as requested

• Delivers order to guests’ room in a prompt and timely manner.

• Strictly adheres to the hotel policies and procedures especially entering guest rooms.

• Ensures no entry to any guest room with ‘D&D” sign.

• Collects cutlery from guest room or corridor as soon as being informed.

• Presents bill and collects payment upon delivering the food.

• Verifies cash received ensuring only genuine money been collected.

• Verifies all credit cards presented by guest before to validity of the card.

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Personnel

• Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.

Quyền lợi được hưởng

  • Competitive salary and packages.
  • Service Charge.
  • Interesting training course provided by hotel and Rosewood group.
  • Professional working environment with international branding.

Yêu cầu công việc

  • People person and good motivator
  • Able to converse in English
  • Able to perform shift works

Yêu cầu hồ sơ

Full CV

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Chức danh Ngày kết thúc Mức lương
Nhân viên công cộng (ca đêm) 31/08/2020 3 - 5 triệu
Room Attendant 30/08/2020 Thỏa thuận
Order Taker 30/08/2020 Thỏa thuận
Housekeeping Coordinator 30/08/2020 Thỏa thuận
Housekeeping Coordinator 30/08/2020 Thỏa thuận
Room Attendant 30/08/2020 Thỏa thuận
Order Taker 30/08/2020 Thỏa thuận
Housekeeping Coordinator 30/08/2020 Thỏa thuận
Room Attendant 30/08/2020 Thỏa thuận
Order Taker 30/08/2020 Thỏa thuận
NHÂN VIÊN BUỒNG PHÒNG 19/08/2020 3 - 5 triệu

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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THÔNG TIN LIÊN HỆ

Hoiana Hotels

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 586079

Website: http://career.hoiana.com/