Quy mô :
Mô tả công việc
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
• Ensures that minimum brand standards have been implemented.
• Embraces all Touches of New World and the Food and Beverage Top 20.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Takes orders from guests and repeats the orders before ending the telephone conversation.
• Ensures all orders are properly taken as requested
• Delivers order to guests’ room in a prompt and timely manner.
• Strictly adheres to the hotel policies and procedures especially entering guest rooms.
• Ensures no entry to any guest room with ‘D&D” sign.
• Collects cutlery from guest room or corridor as soon as being informed.
• Presents bill and collects payment upon delivering the food.
• Verifies cash received ensuring only genuine money been collected.
• Verifies all credit cards presented by guest before to validity of the card.
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.
Quyền lợi được hưởng
- Competitive salary and packages.
- Service Charge.
- Interesting training course provided by hotel and Rosewood group.
- Professional working environment with international branding.
Yêu cầu công việc
- People person and good motivator
- Able to converse in English
- Able to perform shift works
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Chef De Partie - Asia||28/02/2020||Thỏa thuận|
|Assistant Director of F&B||28/02/2020||Thỏa thuận|
|Outlet Team Leader||28/02/2020||Thỏa thuận|
|Public Attendant||15/03/2020||Thỏa thuận|
|Chef de Cuisine||28/02/2020||Thỏa thuận|
|Director of Human Resources||28/02/2020||Thỏa thuận|
|Chef De Partie||28/02/2020||Thỏa thuận|
|Recreation Manager||30/05/2020||Thỏa thuận|
|Director of Revenue Management||28/02/2020||30 - 40 triệu|
|Information Technology Officer||28/02/2020||Thỏa thuận|
|Senior AC Technician||28/02/2020||Thỏa thuận|
|Senior Carpenter||28/02/2020||Thỏa thuận|
|Duty Engineer||28/02/2020||Thỏa thuận|
|Guest Service Manager (Duty Manager)||28/04/2020||Thỏa thuận|
|Assistant Executive Housekeeper||28/02/2020||Thỏa thuận|
|Outlet Manager||28/02/2020||Thỏa thuận|
|Waiter / Waitress||28/02/2020||Thỏa thuận|
|Assisstant Chief Concierge||28/02/2020||Thỏa thuận|
|Night Manager||28/02/2020||Thỏa thuận|
|Executive Sous Chef||28/02/2020||Thỏa thuận|
|Talent & Culture Manager||30/05/2020||Thỏa thuận|
|Chef De Partie - Western||28/02/2020||Thỏa thuận|
|Demi Chef De Partie||28/02/2020||Thỏa thuận|
|Stewarding Team Leader||28/02/2020||Thỏa thuận|
|Chief Concierge||28/02/2020||Thỏa thuận|
|Room Attendant||15/03/2020||Thỏa thuận|
|Service Centre||18/03/2020||Thỏa thuận|