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Order Taker

  • Hạn nộp: 30/08/2020
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
5
Nơi làm việc
Huế, Đà Nẵng, Quảng Nam
Giờ làm việc
Làm theo ca
Vị trí
Nhân viên
Cập nhật
21:53 29/08/2020

Mô tả công việc

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

Operational

• Ensures that minimum brand standards have been implemented.

• Embraces all Touches of New World and the Food and Beverage Top 20.

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

• Takes orders from guests and repeats the orders before ending the telephone conversation.

• Ensures all orders are properly taken as requested

• Delivers order to guests’ room in a prompt and timely manner.

• Strictly adheres to the hotel policies and procedures especially entering guest rooms.

• Ensures no entry to any guest room with ‘D&D” sign.

• Collects cutlery from guest room or corridor as soon as being informed.

• Presents bill and collects payment upon delivering the food.

• Verifies cash received ensuring only genuine money been collected.

• Verifies all credit cards presented by guest before to validity of the card.

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Personnel

• Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.

Quyền lợi được hưởng

  • Competitive salary and packages.
  • Service Charge.
  • Interesting training course provided by hotel and Rosewood group.
  • Professional working environment with international branding.

Yêu cầu công việc

  • People person and good motivator
  • Able to converse in English
  • Able to perform shift works

Yêu cầu hồ sơ

Full CV
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
  • +84 (0) 235 626 3333 – Ext: 586079
  • http://career.hoiana.com/
  • Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!