Hoiana Hotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.


• Ensures that minimum brand standards have been implemented.

• Embraces all Touches of New World Hotel and the Food and Beverage Top 20.

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

• Maintains par stocks of all equipment and guest supplies as required.

• Sets up venue as per guest requirement.

• Checks/ tests all audio vision equipment prior to any function.

• Places all signage for functions at proper place/ location.

• Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.

• Ensures all linens and equipment are clean before sending to the store.

• Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.

• Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.

• Works closely with the Art Department in decorating the function venue.

• Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.

• Fully conversant with all aspects of the Micros System.

• Computes bill and accepts payment as required.

• Performs the function of cashier as required.

• Verifies cash received ensuring only genuine money been collected.

• Verifies all credit cards presented by guest before to validity of the card.

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.


• Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.

Quyền lợi được hưởng

  • Competitive salary and packages.
  • Service Charge.
  • Interesting training course provided by hotel and Rosewood group.
  • Professional working environment with international branding.

Yêu cầu công việc

  • People person and good motivator
  • 2 years of experience in the related field required for this position
  • Able to converse in English
  • Able to perform shift works

Yêu cầu hồ sơ

Full CV


Chức danh Ngày kết thúc Mức lương
Nhân viên Bartender nam 31/10/2020 3 - 5 triệu
Nhân viên phục vụ Nhà hàng - Waitress 31/10/2020 3 - 5 triệu
F&B Staff 01/11/2020 Thỏa thuận
Nhân viên pha chế 28/10/2020 Thỏa thuận
Nhân viên pha chế/Bartender 30/11/2020 Thỏa thuận
Phục vụ 15/11/2020 Thỏa thuận
NHÂN VIÊN PHỤC VỤ 15/11/2020 Thỏa thuận
Nhân viên Nhà hàng 31/12/2020 Thỏa thuận
NHÂN VIÊN PHỤC VỤ 01/11/2020 Thỏa thuận
NHÂN VIÊN PHA CHẾ 01/11/2020 Thỏa thuận
Nhân viên pha chế (Bartender) 31/10/2020 Thỏa thuận





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