Uniform & Linen Supervisor (Start after Tet Holiday)

POSITION SUMMARY:

Responsible for the operational efficiency of all aspects of the linen room including staff uniform management and the service delivery of this area within budgeted guidelines.

RESPONSIBILITIES:

- Oversee the implementation of U&L room standards and procedures.

- Recommended changes to these standards and training needs on an ongoing basis.

- Maintain a current and thorough knowledge of all U&L room systems.

- Open and close the shift and ensure effective shift hand over.

- Distribution and collection of keys.

- Management of all incoming and outgoing calls to U&L Department.

- Solve employee grievances.

- Direct task allocations and change according to volume and peak periods.

- Perform quality inspections.

- Prioritize VIP or difficult guests.

- Liaise with Housekeeping for guest and hotel requirements.

- Ensure staff uniforms and hotel linen is processed and delivered in a timely manner.

- Co-ordinate special projects (e.g. equipment routine service; stock inventories).

- Manage all special requests made by guests.

- Ensure consistency within the department.

- Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these.

- Supervise linen storage areas.

- Maintain adequate stock levels.

- Complete stock-takes as required.

- Conduct shift briefings to ensure hotel activities and operational requirements are known.

- Work with Superior and Human Resources on manpower planning and management needs.

- Work with Superior Director of Finance in the preparation and management of the Department’s budget.

- Complete other tasks which assigned by the leader.

- Salary: Negotiate

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

- Proficient in the use of Microsoft Office.

- Organizational and training abilities.

EDUCATION / CERTIFICATES / EXPERIENCE:

- High School or Vocational Certification in Textile, Hotel Management or related field.

- 3 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.