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Front Desk Agent

  • Hạn nộp: 26/10/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
20/09/2024 16:55

Mô tả công việc

POSITION SUMMARY:

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

RESPONSIBILITIES:

- Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

- Register and rooms all arrivals according to established procedures.

- Maintain intimate knowledge of departmental standards and procedures.

- Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.

- Maintain cashier float and ensures accurate daily report of all money received.

- Cash hotel guest’s personal and travelers checks and assists with currency exchange.

- Keep abreast of all modifications to accounting policies and procedures.

- Responsible and attends to guest’s request of using the service of safety box at all times.

- Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs.

- Attend to guest’s complaints, inquiries and requests, referees problems to supervisor/Guest Service Manager if he/she unable to assist.

- Familiar with other Wyndham Hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Wyndham Hotels.

- Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

- Perform the audit balances and prepares all works for audit in an orderly fashion.

- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

- Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

- Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.

- Endeavor to maintain the high standards of the hotel with particular regard to the importance of Wyndham Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard.

Quyền lợi được hưởng

- Competitive Benefit

- Salary: Negotiate

Yêu cầu công việc

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

- Good Interpersonal Skills.

- Proficient in the use of Microsoft Office and Front Office System.

- Fluent in English.

- Second foreign language is preferred.

EDUCATION / CERTIFICATES / EXPERIENCE:

- High School or Vocational Certification in Hotel Management, Business Administration, English or related field.

- 1 year experience in guest / customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

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Gửi CV trực tiếp tại bộ phận An ninh của khách sạn tại địa chỉ: Hầm B1, B7 Giảng Võ, quận Ba Đình, thành phố Hà Nội

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  • B7 Giảng Võ, Ba Đình, Hà Nội, Vietnam
  • http://fb.me/dolcehanoicareer
  • Wyndham Hotels & Resorts yesterday signed the agreement on management and operation of Hanoi Golden Lake and Hoi An Golden Sea with Hoa Binh Group. In Hanoi, "a golden building with retail specialty, a choice of dining, extensive conference and wedding facilities, gym, day spa, and rooftop dining on the 29th floor and a gold-plated pool," revealed he. Hanoi Golden Lake has completed only four basements, but chairman of Hoa Binh Group Nguyen Huu Duong feels confidence that the project will launch by the end of 2019 on the occasion of a Formula One race hosted by Hanoi for the first time.

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