Residence Club Team Leader

Hạn nộp: 30/05/2020
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Đà Nẵng, Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
11/05/2021 16:55

Mô tả công việc

Handle all the Residence Club information, room status and make appropriate preparations before guest arrival.
Acquaint with the rate structure, room categories, F&B outlets and all kind of facilities that provide in the hotel.
Monitor the room status, supervise Club Lounge and public areas are clean, items are well placed.
Greet the VIP guest upon their arrival, check-in and escort to room thus to co-ordinate the welcome amenity.
Welcome the Club Floor guest, introduce the service and facilities.
Assist the Manager to communicate and coordinate with every department, ensure the efficient and high quality productions.
Deal with the complaints and emergencies of Residence Club.
Assist the Manager to conducts performance appraisals of Club Lounge associates
Provide the training to new associates, and give the helpful assistance timely.
Keep all the items well, check the consumption records of drinks and other items, after inspection by the Assistant Front Office Manager, report to the Food and Beverage Department.
Complete the section log book carefully, and hand over to next shift, especially for the important complaints and events.
Performs check-ins and check-outs promptly and efficiently according to standards.
To assist and handle Long Stay Guest account settlement and House Use account settlement.
Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Assistant Front Office Manager.
Ensure Guest Service Associates - Residence Club follows up on Traces and ensure complete update and resolve follows up on high balance account daily and alert Manager if account exceeded house limit.
Coordinates with Housekeeping on the set up of amenities in the rooms prior to guests’ arrival.
Ensure associates provide a personal, memorable and efficient departure experience to guest reflecting the culture; offer the assistance of Service Express to assist with the luggage and offer departure transportation if required.
Is totally familiar with the Front Desk (Reception/Cashiering) back-up procedures in the event that any Front Office equipment malfunctions.
Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
Note and obtain any guests’ preferences for update to guests’ profiles. Prints Back Up & Shift Reports”. Follows up on “Trace” report.
Performs Food and Beverage service to guests in the Lounge promptly and efficiently according to standards.
Creates an organised, cooperative, and well-run work environment by completing shift checklist and following through on responsibilities.
Performs additional duties as necessary and assigned by Assistant Front Office Manager.

Quyền lợi được hưởng

Competitive salary and packages.
Service Charge.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.

Yêu cầu công việc

Excellent interpersonal and communication skills
Solid leadership skills
Excellent command of English reading and writing ability is required
Certifications or diploma in hotel study is preferred
Minimum of 1 year supervisory experience in hotel concierge operations

Yêu cầu hồ sơ

Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
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