Residence Club Team Leader

Hoiana Hotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Handle all the Residence Club information, room status and make appropriate preparations before guest arrival.
  • Acquaint with the rate structure, room categories, F&B outlets and all kind of facilities that provide in the hotel.
  • Monitor the room status, supervise Club Lounge and public areas are clean, items are well placed.
  • Greet the VIP guest upon their arrival, check-in and escort to room thus to co-ordinate the welcome amenity.
  • Welcome the Club Floor guest, introduce the service and facilities.
  • Assist the Manager to communicate and coordinate with every department, ensure the efficient and high quality productions.
  • Deal with the complaints and emergencies of Residence Club.
  • Assist the Manager to conducts performance appraisals of Club Lounge associates
  • Provide the training to new associates, and give the helpful assistance timely.
  • Keep all the items well, check the consumption records of drinks and other items, after inspection by the Assistant Front Office Manager, report to the Food and Beverage Department.
  • Complete the section log book carefully, and hand over to next shift, especially for the important complaints and events.
  • Performs check-ins and check-outs promptly and efficiently according to standards.
  • To assist and handle Long Stay Guest account settlement and House Use account settlement.
  • Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Assistant Front Office Manager.
  • Ensure Guest Service Associates - Residence Club follows up on Traces and ensure complete update and resolve follows up on high balance account daily and alert Manager if account exceeded house limit.
  • Coordinates with Housekeeping on the set up of amenities in the rooms prior to guests’ arrival.
  • Ensure associates provide a personal, memorable and efficient departure experience to guest reflecting the culture; offer the assistance of Service Express to assist with the luggage and offer departure transportation if required.
  • Is totally familiar with the Front Desk (Reception/Cashiering) back-up procedures in the event that any Front Office equipment malfunctions.
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
  • Note and obtain any guests’ preferences for update to guests’ profiles. Prints Back Up & Shift Reports”. Follows up on “Trace” report.
  • Performs Food and Beverage service to guests in the Lounge promptly and efficiently according to standards.
  • Creates an organised, cooperative, and well-run work environment by completing shift checklist and following through on responsibilities.
  • Performs additional duties as necessary and assigned by Assistant Front Office Manager.

Quyền lợi được hưởng

  • Competitive salary and packages.
  • Service Charge.
  • Interesting training course provided by hotel and Rosewood group.
  • Professional working environment with international branding.

Yêu cầu công việc

  • Excellent interpersonal and communication skills
  • Solid leadership skills
  • Excellent command of English reading and writing ability is required
  • Certifications or diploma in hotel study is preferred
  • Minimum of 1 year supervisory experience in hotel concierge operations

Yêu cầu hồ sơ

Full CV

Residence Club Team Leader

Chức danh Ngày kết thúc Mức lương
Administrative Assistant to Hotel Manager 30/06/2020 Thỏa thuận
Floor Supervisor 30/06/2020 Thỏa thuận
Account Payable Supervisor 30/06/2020 Thỏa thuận
Paymaster 30/06/2020 Thỏa thuận
Cost Controller 30/06/2020 Thỏa thuận
Security Manager 28/06/2020 Thỏa thuận
Reservations Agent 23/06/2020 Thỏa thuận
Guest Service Manager (Duty Manager) 28/06/2020 Thỏa thuận
Bellman 28/06/2020 Thỏa thuận
Guest Services Associate - Front Desk 28/06/2020 Thỏa thuận
Guest Relation Manager 29/08/2020 Thỏa thuận
Chief Baker 01/06/2020 Thỏa thuận
Chef de Cuisine - Associates Dining 01/07/2020 Thỏa thuận
Chef De Partie - Associates Dining 01/07/2020 Thỏa thuận
Demi Chef De Partie - Associates Dining 01/07/2020 Thỏa thuận
Operations Manager - Associates Dining 01/07/2020 Thỏa thuận
Communications Manager 01/07/2020 Thỏa thuận
Pastry Chef 01/07/2020 Thỏa thuận
Sous Chef - Pastry 01/07/2020 Thỏa thuận
Sous Chef - Bakery 01/07/2020 Thỏa thuận
Sous Chef - Butcher 01/06/2020 Thỏa thuận





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