Guest Service Centre

Hoiana Hotels

Quy mô :

Phòng Nhân Sự +84 (0) 235 626 3333 – Ext: 586075 Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Ensure the proper maintenance, repair and the use of telecommunication equipment in the hotel and its facilities.
  • Investigate complaint regarding Service Centre and take appropriate action to resolve the dissatisfaction.
  • Ensure that enough associates are available to serve the call.
  • Assist Team Leader - Service Centre in training new associates and provide periodically familiarization tour of the hotel to achieve a good performance.
  • Monitor the performance of the PABX, voice mail, call accounting system (if any).
  • Ensure the maintenance order for the guest telephone set repaired within the set standard.
  • Carries out any other reasonable duties and responsibilities as assigned.
  • Answers all internal generated guest and delivery-related associate calls. Must speak slowly and clearly so that the other caller can hear clearly and all In House guest to be address by guest name at least three times during the conversation.
  • Dispatches delivery/request, Engineering, Housekeeping, Laundry, In Room Dining, and Luggage Assistance and to other’s related department/section with a proper follow-up and follow through.
  • Answers guests’ questions and assists them with their needs, ensuring all requests are followed through and completed.
  • Handles guests’ complaints and takes action to resolve problems.
  • Accepts and relays guests’ messages, either manually, written or through voice mail system.
  • Takes requests for wake-up calls and follows through to ensure guests receive their wake-up call at the requested time.
  • Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Duty Manager.
  • Follows all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited.
  • Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
  • Has extensive knowledge of the Room Service and Beverage Menu and provides guests with further information than what is on the menu.
  • Provides a professional and immediate response to guests concerning all menu items and their preparation.
  • Greets guests with a cheerful and pleasant voice using guests’ names at least three times during conversations.
  • Performs functions of a concierge, their duties and requests, via telephone.
  • Responds to emergency situations calmly and effectively, according to hotel guidelines.
  • Creates an organized, cooperative, and well run work environment by completing shift checklist and following through on responsibilities.
  • Helps to identify process problems and deficient areas in the hotel and suggests solutions for permanent fixes.
  • Performs other duties as requested by management, willing to work long hours if require during busy period or short manning, during weekends and public/festive holiday.
  • Be familiar with all food outlet menus and specials, including seasonal changes and special promotions.

Quyền lợi được hưởng

  • Competitive salary and packages.
  • Service Charge.
  • Interesting training course provided by hotel and Rosewood group.
  • Professional working environment with international branding.

Yêu cầu công việc

  • People person and good motivator
  • Good interpersonal and communication skills
  • Good communication skill in English verbal, listening and writing
  • Minimum of 1 year supervisory experience in hotel service centre operations

Yêu cầu hồ sơ

Full CV

Guest Service Centre

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Chức danh Ngày kết thúc Mức lương
Senior Carpenter 30/06/2020 Thỏa thuận
Duty Engineer 30/06/2020 Thỏa thuận
Revenue Manager 22/06/2020 Thỏa thuận
Digital Marketing Manager 30/06/2020 Thỏa thuận
Commis Chef 30/06/2020 Thỏa thuận
Demi Chef De Partie 30/06/2020 Thỏa thuận
Chef De Partie - Western 30/06/2020 Thỏa thuận
Chef De Partie - Asia 28/06/2020 Thỏa thuận
Chef De Partie 30/06/2020 Thỏa thuận
Sous Chef - Associates Dining 30/06/2020 Thỏa thuận
Sous Chef 30/06/2020 Thỏa thuận
Chef de Cuisine 30/06/2020 Thỏa thuận
Executive Sous Chef 30/06/2020 Thỏa thuận
Stewarding Team Leader 28/06/2020 Thỏa thuận
Bartender 28/06/2020 Thỏa thuận
Waiter / Waitress 30/06/2020 Thỏa thuận
Administrative Assistant - F&B 30/06/2020 Thỏa thuận
Food & Beverage Supervisor 30/06/2020 Thỏa thuận
Assistant Outlet Manager 30/06/2020 Thỏa thuận
Public Area Attendant 30/06/2020 Thỏa thuận
Room Attendant 30/06/2020 Thỏa thuận
Housekeeping Coordinator 30/06/2020 Thỏa thuận
Public Area Supervisor 30/06/2020 Thỏa thuận
Guest Service Centre 30/06/2020 Thỏa thuận
Guest Experience Executive 30/06/2020 Thỏa thuận
Manor Club / Retreat Associate 30/06/2020 Thỏa thuận
Bell Captain 30/06/2020 Thỏa thuận
Concierge Supervisor 30/06/2020 Thỏa thuận
Guest Service Centre Supervisor 30/06/2020 Thỏa thuận
Front Desk Supervisor / Rooms Controller 30/06/2020 Thỏa thuận
Assistant Guest Experience Manager 30/06/2020 Thỏa thuận





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Hoiana Hotels

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 586079