Concierge Associate

Hạn nộp: 15/04/2024
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Duy Xuyên - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
26/03/2024 14:15

Mô tả công việc

Be prepared for each daily activity and review any variations with manager and associate.
Ensure all associates are aware of role and responsibilities and operate within their guidelines.
Ensure associates are properly groomed and wear clean uniform and name tag at all times.
Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
Determine the requirements for arrivals, and the follow-up on, special groups or VIPs.
Constantly stress to the associate that they are the most effective tools in merchandising the hotel.
Ensure all guests experiencing a problem receive an appropriate response, any promised recovery is delivered and all guest receive appropriate follow up in a timely and professional manner.
Establish effective communication with associates to gain their trust and respect.
Assist with implementation of an effective training program for new and current associates using records, menus and appropriate reference manuals.
Encourage problems solving by associates through proper training and empowerment.
Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.
Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc...
Supervise subordinates in running the concierge desk smoothly and up to the hotel standards.
To oversee the maintenance of office equipment and bell carts to ensure that they are ready for immediate use.
Assign guest service associate in handling guest baggage.
Assign guest service associate in delivering newspaper and messages.
Handle parcels received and items hold for collection
Ensure baggage room, baggage holding area and work areas are neat and tidy. All baggage are to be arranged in the holding area.
Ensure all the in & out of luggage are properly recorded.
Keep close communication with other sections regarding car arrangements.
Be highly familiar with all emergency procedures and evacuation plans.
Have good control of all vehicles and drivers.

Quyền lợi được hưởng

Competitive salary and packages.
Service Charge.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.

Yêu cầu công việc

People person and good motivator
Good interpersonal and communication skills
Problem – solving ability
Good communication skill in English verbal, listening and writing
Minimum of 2 year experience in 4 & 5-star hotel concierge operations
Good knowledge of local and neighbor locations of Quang Nam

Yêu cầu hồ sơ

Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

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Đánh giá (5)

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Hoiana Hotels

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!