Guest Service Centre Supervisor

Hoiana Hotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Assist the Duty Manager in the supervision and coordination the activities of service centre.
  • Ensure the proper maintenance, repair and the use of telecommunication equipment in the hotel and its facilities.
  • Investigate complaint regarding Service Centre and take appropriate action to resolve the dissatisfaction.
  • Ensure that enough associates are available to serve the call.
  • Assist Duty Manager in training new associates and provide periodically familiarization tour of the hotel to achieve a good performance.
  • Monitor the performance of the PABX, voice mail, call accounting system (if any).
  • Ensure the maintenance order for the guest telephone set repaired within the set standard.
  • Carries out any other reasonable duties and responsibilities as assigned.
  • Assists in associate supervision, ensuring the set-up and delivery of meals, amenities and hospitality orders are prepared and delivered consistent with departmental standards. Ensures that hallways are consistent cleared of tables and trays.
  • Assists with the supervision of luggage delivery and pick-up, ensuring that multiple tasks are performed and departmental standards are followed.
  • Oversees the ordering of supplies.
  • Familiar with all menu items, ingredients and preparation time and ensures that all Guest Service Associate - Service Centre is equally knowledgeable.
  • Is familiar with all hotel services and provides this information to all Guest Service Associate -Service Centre
  • Coaching, Counsels, Disciplines and Motivates associates.
  • Be acutely aware of all fire and emergency procedure.
  • Impact training to the new employees in the use and location of equipment and extension.
  • Impact training to the new employees in the use and location of equipment and extension.
  • Assists guests in placing telephone calls as and when necessary.
  • Knows IDD & STD codes and time differences.
  • Updating whatever information obtained into the Guest Profiles.
  • Maintaining communication with the team by keeping them informed on events in the hotel.

Quyền lợi được hưởng

  • Insurance
  • Training & Development
  • Accommodation - Hoiana Staff Village
  • Annual leave
  • Heath checkup
  • Employee shuttle bus service
  • Uniform

Yêu cầu công việc

  • People person and good motivator
  • Good interpersonal and communication skills
  • Good communication skill in English verbal, listening and writing
  • Minimum of 1 year supervisory experience in hotel service centre operations

Yêu cầu hồ sơ

Full CV

Guest Service Centre Supervisor

Chức danh Ngày kết thúc Mức lương
Front Desk Supervisor / Rooms Controller 30/08/2020 Thỏa thuận
Giám sát Bộ phận Tiền sảnh 31/07/2020 Thỏa thuận
Guest Service Centre Supervisor 30/07/2020 Thỏa thuận
Guest Service Centre Supervisor 30/07/2020 Thỏa thuận
Manor Club / Retreat Supervisor 30/07/2020 Thỏa thuận
Night Auditor/ Lễ tân ca đêm 30/08/2020 Thỏa thuận
Giám sát lễ tân/ Front Office Supervisor 30/07/2020 Thỏa thuận
Giám sát lễ tân 30/06/2020 Thỏa thuận
Residence Club Team Leader 30/05/2020 Thỏa thuận
Residence Club Team Leader 30/05/2020 Thỏa thuận
FO SUPERVISOR 18/05/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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