Guest Service Centre Supervisor
Hoiana Hotels
Quy mô :
Phòng Nhân Sự +84 (0) 235 626 3333 – Ext: 586075 Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
Mô tả công việc
- Assist the Duty Manager in the supervision and coordination the activities of service centre.
- Ensure the proper maintenance, repair and the use of telecommunication equipment in the hotel and its facilities.
- Investigate complaint regarding Service Centre and take appropriate action to resolve the dissatisfaction.
- Ensure that enough associates are available to serve the call.
- Assist Duty Manager in training new associates and provide periodically familiarization tour of the hotel to achieve a good performance.
- Monitor the performance of the PABX, voice mail, call accounting system (if any).
- Ensure the maintenance order for the guest telephone set repaired within the set standard.
- Carries out any other reasonable duties and responsibilities as assigned.
- Assists in associate supervision, ensuring the set-up and delivery of meals, amenities and hospitality orders are prepared and delivered consistent with departmental standards. Ensures that hallways are consistent cleared of tables and trays.
- Assists with the supervision of luggage delivery and pick-up, ensuring that multiple tasks are performed and departmental standards are followed.
- Oversees the ordering of supplies.
- Familiar with all menu items, ingredients and preparation time and ensures that all Guest Service Associate - Service Centre is equally knowledgeable.
- Is familiar with all hotel services and provides this information to all Guest Service Associate -Service Centre
- Coaching, Counsels, Disciplines and Motivates associates.
- Be acutely aware of all fire and emergency procedure.
- Impact training to the new employees in the use and location of equipment and extension.
- Impact training to the new employees in the use and location of equipment and extension.
- Assists guests in placing telephone calls as and when necessary.
- Knows IDD & STD codes and time differences.
- Updating whatever information obtained into the Guest Profiles.
- Maintaining communication with the team by keeping them informed on events in the hotel.
Quyền lợi được hưởng
- Insurance
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
- Uniform
Yêu cầu công việc
- People person and good motivator
- Good interpersonal and communication skills
- Good communication skill in English verbal, listening and writing
- Minimum of 1 year supervisory experience in hotel service centre operations
Yêu cầu hồ sơ
Full CV
Chia sẻ
Việc làm cắm hoa
Việc làm Đào tạo viên khách sạn nhà hàng TP HCM
Việc làm Giám sát khách sạn nhà hàng Quảng Nam
Việc làm Bếp trưởng
Việc làm nhà hàng khách sạn 5 sao Bắc Ninh
Việc làm nhà hàng khách sạn 5 sao Vĩnh Phúc
việc làm Quận Ninh Kiều
Việc làm Sales Tour/ Lữ hành
Việc làm Dược sĩ
việc làm Quận Nam Từ Liêm
Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
| Chức danh | Ngày kết thúc | Mức lương |
|---|---|---|
| Senior Carpenter | 30/06/2020 | Thỏa thuận |
| Duty Engineer | 30/06/2020 | Thỏa thuận |
| Revenue Manager | 22/06/2020 | Thỏa thuận |
| Digital Marketing Manager | 30/06/2020 | Thỏa thuận |
| Commis Chef | 30/06/2020 | Thỏa thuận |
| Demi Chef De Partie | 30/06/2020 | Thỏa thuận |
| Chef De Partie - Western | 30/06/2020 | Thỏa thuận |
| Chef De Partie - Asia | 28/06/2020 | Thỏa thuận |
| Chef De Partie | 30/06/2020 | Thỏa thuận |
| Sous Chef - Associates Dining | 30/06/2020 | Thỏa thuận |
| Sous Chef | 30/06/2020 | Thỏa thuận |
| Chef de Cuisine | 30/06/2020 | Thỏa thuận |
| Executive Sous Chef | 30/06/2020 | Thỏa thuận |
| Stewarding Team Leader | 28/06/2020 | Thỏa thuận |
| Bartender | 28/06/2020 | Thỏa thuận |
| Waiter / Waitress | 30/06/2020 | Thỏa thuận |
| Administrative Assistant - F&B | 30/06/2020 | Thỏa thuận |
| Food & Beverage Supervisor | 30/06/2020 | Thỏa thuận |
| Assistant Outlet Manager | 30/06/2020 | Thỏa thuận |
| Public Area Attendant | 30/06/2020 | Thỏa thuận |
| Room Attendant | 30/06/2020 | Thỏa thuận |
| Housekeeping Coordinator | 30/06/2020 | Thỏa thuận |
| Public Area Supervisor | 30/06/2020 | Thỏa thuận |
| Guest Service Centre | 30/06/2020 | Thỏa thuận |
| Guest Experience Executive | 30/06/2020 | Thỏa thuận |
| Manor Club / Retreat Associate | 30/06/2020 | Thỏa thuận |
| Bell Captain | 30/06/2020 | Thỏa thuận |
| Concierge Supervisor | 30/06/2020 | Thỏa thuận |
| Guest Service Centre Supervisor | 30/06/2020 | Thỏa thuận |
| Front Desk Supervisor / Rooms Controller | 30/06/2020 | Thỏa thuận |
| Assistant Guest Experience Manager | 30/06/2020 | Thỏa thuận |
THÔNG TIN LIÊN HỆ
Hoiana Hotels
Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
Điện thoại: +84 (0) 235 626 3333 – Ext: 586079
Website: http://career.hoiana.com/
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