Guest Service Centre Supervisor

Hạn nộp: 26/03/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huế, Đà Nẵng, Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
01/02/2023 17:30

Mô tả công việc

Assist the Duty Manager in the supervision and coordination the activities of service centre.
Ensure the proper maintenance, repair and the use of telecommunication equipment in the hotel and its facilities.
Investigate complaint regarding Service Centre and take appropriate action to resolve the dissatisfaction.
Ensure that enough associates are available to serve the call.
Assist Duty Manager in training new associates and provide periodically familiarization tour of the hotel to achieve a good performance.
Monitor the performance of the PABX, voice mail, call accounting system (if any).
Ensure the maintenance order for the guest telephone set repaired within the set standard.
Carries out any other reasonable duties and responsibilities as assigned.
Assists in associate supervision, ensuring the set-up and delivery of meals, amenities and hospitality orders are prepared and delivered consistent with departmental standards. Ensures that hallways are consistent cleared of tables and trays.
Assists with the supervision of luggage delivery and pick-up, ensuring that multiple tasks are performed and departmental standards are followed.
Oversees the ordering of supplies.
Familiar with all menu items, ingredients and preparation time and ensures that all Guest Service Associate - Service Centre is equally knowledgeable.
Is familiar with all hotel services and provides this information to all Guest Service Associate -Service Centre
Coaching, Counsels, Disciplines and Motivates associates.
Be acutely aware of all fire and emergency procedure.
Impact training to the new employees in the use and location of equipment and extension.
Impact training to the new employees in the use and location of equipment and extension.
Assists guests in placing telephone calls as and when necessary.
Knows IDD & STD codes and time differences.
Updating whatever information obtained into the Guest Profiles.
Maintaining communication with the team by keeping them informed on events in the hotel.

Quyền lợi được hưởng

Insurance
Training & Development
Accommodation - Hoiana Staff Village
Annual leave
Heath checkup
Employee shuttle bus service
Uniform

Yêu cầu công việc

People person and good motivator
Good interpersonal and communication skills
Excellent command of Chinese/ English reading and writing ability is required

Yêu cầu hồ sơ

Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

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Hoiana Hotels

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!