Guest Experience Officer-KS Amena and Innside SG Central

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Patrol all of the Hotel guest area, adjust the incorrect operations, recorded on the logbook.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

• Responds to guest needs and resolves related problems

• Collect and record the guest comments on the logbook，guest experience will be shared with hotel management team upon morning briefing.

• Supports and assists departments at peak periods,especial Front Office

• Prepare welcome cards with General Manager’s Signature for VIPs and MAS member guests, ensures them receive special attention.

• Inspects front of house and back of house regularly for cleanliness.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Promotes inter-hotel sales and in-house facilities.

• Analyses and approves discounts and rebates.

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

- Attactive salary

- Friendly and professional working environment

- Full benefits

- At least 2 years in international hotels in the same position.

- College Degree or above

- Open minds, achievement orientated, customer service orientated, teamwork...

- English fluently

- CV or Resume