Duty Manager

Hạn nộp: 13/10/2019
Mức lương: 8 - 12 triệu

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Hội An - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
N/A

Cập nhật
04/10/2019 08:31

Mô tả công việc

Works closely with Guests to greet, converse, and assist with inquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.

Review, analyze and suggest improvement of work flow and standards at the Front Desk. Communicate with Front Office Manager on all matters regarding guest services & hotel operations.

Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.

Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently, know how to conduct Night Audit process for the hotel.

Provide department orientation and training of the hotel service standards, procedures and program. Constantly monitor team members' appearance, attitude and degree of professionalism.

Motivate and provides a work environment which brings out the best in team members.

Quyền lợi được hưởng

- Competitive salary & benefit package

- 13th salary, SVC, medical & 24 hours Insurance

- Meals & Uniform are provided

- Professional and friendly working environment

- Great discount on room rate, F & B Service, friend & family rate with Melia Hotels International

- Interesting training course provided by hotel & Melia Hotels International

Yêu cầu công việc

Previous supervisory experience in Front Office within the hotel industry.

Good knowledge of Health and Safety and security procedures.

Calm, efficient and the ability to work well under pressure.

Excellent leadership skills and exceptional communication skills.

A passion for delivering exceptional levels of guest service.

Experience in managing budgets, revenue proposals and forecasting results in a similar sized property. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A degree or diploma in Hotel Management or equivalent. An in-depth knowledge of the hotel, leisure or service sector.

Excellent computer skills, including Word, Excel, PowerPoint.

VIETNAM NATIONALS ONLY MAY APPLY

Yêu cầu hồ sơ

1. Application letter

2. Full Resume with the most updated photo by English

3. Photo of ID card

4. Professional Certificate

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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The Hoian Historic Hotel - Managed by Melia Hotels International

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Quy mô:
Số 10 Trần Hưng Đạo, TP Hội An
https://hoianhistorichotel.com.vn
The Hoian Historic Hotel - Managed by Melia Hotels International Established in 1991, the Hoi An Historic Hotel is admired for its location, charm, and world-class facilities. Guests can access stunning Cua Dai beach, 4km East, by hopping on a shuttle bus that runs on the fifteen minutes. It is also a quick walk to the Old Town (where clients will inevitably go to visit the tailor's). The hotel provides 150 international-standard rooms and suites in low rise blocks spaced throughout lush, shady grounds