Hostess - Nhân viên Lễ tân Nhà hàng
Quy mô : 1.000 - 4.999
Mô tả công việc
- Greet and welcome guests in a pleasant and professional manner
- Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
- Acknowledge the guest immediately when they approach the host stand.
- Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.
- Seat guests systematically to meet the needs of servers and business volumes.Maximize the use of the facility and staffing.
- Seat guests and present a clean menu.May be required to pull chairs for guests and/or arrange (slide) tables together for large parties.
- Perform all side work as assigned.
- Monitor the line to ensure assist with the control and flow of traffic at the door.
- Keep the work environment clean and organized, free of clutter.
- Collect the menus and discard any that are tattered, torn or dirty.
- Assure a smooth transition during shift change, remain on duty in position until a replacement is present.
- Ensure tables are properly set to start each shift.
- Pick up any debris on the floor.
- As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
- Handle guest complaints immediately, involve management when needed.
- Keeps supervision informed on a timely basis of any undue variance from expected results.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Must have the ability to be productive for long periods of time.
Quyền lợi được hưởng
- Free Shuttle Bus
- Duty Meals
- Services Charge
- Health Check
- Insurance 24/7
Yêu cầu công việc
- Vocational School Certificate is required.
- Must present a well-groomed appearance, sweet smile.
- Ability to communicate fluently in the local language of the workplace both verbally and nonverbally.Fluency in English and Chinese is preferred.
- Well organized, multitask, detail oriented, problem solving.
- Office Microsoft knowledge required.
- Strong memorization skills
- Professional telephone etiquette skills.
- Must have the computer skills to be proficient in the reservation system.
- Must be able to stand for the entire work shift.
- Outgoing and gregarious to initiate and engage guests in conversations.
- Must be able to work with minimal supervision, handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.
- Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.
Yêu cầu hồ sơ
Apply by Hoteljob.vn
Or contact to Human resource department - Grand Ho Tram Strip
Phone number : 0254 378 8125
Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam
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