Hostess - Nhân viên Lễ tân Nhà hàng

• Greet and welcome guests in a pleasant and professional manner
• Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
• Acknowledge the guest immediately when they approach the host stand.
• Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.
• Seat guests systematically to meet the needs of servers and business volumes.Maximize the use of the facility and staffing.
• Seat guests and present a clean menu.May be required to pull chairs for guests and/or arrange (slide) tables together for large parties.
• Perform all side work as assigned.
• Monitor the line to ensure assist with the control and flow of traffic at the door.
• Keep the work environment clean and organized, free of clutter.
• Collect the menus and discard any that are tattered, torn or dirty.
• Assure a smooth transition during shift change, remain on duty in position until a replacement is present.
• Ensure tables are properly set to start each shift.
• Pick up any debris on the floor.
• As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
• Handle guest complaints immediately, involve management when needed.
• Keeps supervision informed on a timely basis of any undue variance from expected results.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Must have the ability to be productive for long periods of time.

• Free Shuttle Bus
• Duty Meals
• Services Charge
• Health Check
• Insurance 24/7

• Vocational School Certificate is required.
• Must present a well-groomed appearance, sweet smile.
• Ability to communicate fluently in the local language of the workplace both verbally and nonverbally.Fluency in English and Chinese is preferred.
• Well organized, multitask, detail oriented, problem solving.
• Office Microsoft knowledge required.
• Strong memorization skills
• Professional telephone etiquette skills.
• Must have the computer skills to be proficient in the reservation system.
• Must be able to stand for the entire work shift.
• Outgoing and gregarious to initiate and engage guests in conversations.
• Must be able to work with minimal supervision, handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.
• Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram

Phone number : 0254 378 8130

 Address: Ho Tram, Tp Ho Chi Minh, Viet Nam