Guest Experience/ Chăm sóc khách hàng

Đã tuyển xong
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Quận Ba Đình - Hà Nội

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
02/10/2024 09:15

Mô tả công việc

POSITION SUMMARY:

Responsible for establishing and maintaining mutual understanding and goodwill between VIP guests and management.

RESPONSIBILITIES:

- Plan and co-ordinate the provision of friendly, efficient services to VIP guests
- Schedule activities for VIP guests
- Plan and co-ordinate all promotional activities targeting key clients.
- Trace relevant statistics about key clientele.
- Co-ordinate and supervise all activities for VIP guests.
- Assist with check-ins/check-outs of VIP clients.
- Greet VIP Guests upon arrival.
- Cover guest relations desk.
- Assist VIP guests with airline bookings and reconfirmation’s.
- Assist all departments in being receptive to the needs of VIP guests.
- Attend recreation activities when necessary.
- Plan and conduct VIP group and function rundown meetings.
- Assist in any other duties when required by the Guest Relations Manager.
- Assist with translations (information; guest directory; menus etc.) as required.
- Provide feedback from VIP Guests to Front Office Manager for action.

Quyền lợi được hưởng

- Competitive Benefit

- Salary: Negotiate

Yêu cầu công việc

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.
- Good writing skills.
- Good Interpersonal Skills.
- Proficient in the use of Microsoft Office and Front Office System.
- Problem solving and organizational abilities.
- Fluent in Chinese
- Other foreign language is preferred.

EDUCATION / CERTIFICATES / EXPERIENCE:

- Diploma or Vocational Certification in Hotel Management, Business Administration, English or related field.
- 1 years experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

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Gửi CV trực tiếp tại bộ phận An ninh của khách sạn tại địa chỉ: Hầm B1, B7 Giảng Võ, quận Ba Đình, thành phố Hà Nội

Liên hệ trực tiếp hoặc qua zalo theo Hotline: 038 338 2968

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Dolce by Wyndham Hanoi Golden Lake

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Quy mô:
B7 Giảng Võ, Ba Đình, Hà Nội, Vietnam
http://fb.me/dolcehanoicareer
Wyndham Hotels & Resorts yesterday signed the agreement on management and operation of Hanoi Golden Lake and Hoi An Golden Sea with Hoa Binh Group. In Hanoi, "a golden building with retail specialty, a choice of dining, extensive conference and wedding facilities, gym, day spa, and rooftop dining on the 29th floor and a gold-plated pool," revealed he. Hanoi Golden Lake has completed only four basements, but chairman of Hoa Binh Group Nguyen Huu Duong feels confidence that the project will launch by the end of 2019 on the occasion of a Formula One race hosted by Hanoi for the first time.