Guest Experience Supervisor

Hạn nộp: 30/04/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Ba Đình - Hà Nội

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
21/03/2022 10:24

Mô tả công việc

POSITION SUMMARY:

Lead and supervise of the club floor function to achieve the highest possible guest satisfaction to hotel guests.

RESPONSIBILITIES:

- Greet and welcome both hotel and Residence guests upon arrival.
- Register the club floor guests into the computer, verifying reservation, address, and credit information.
- Promote the Wyndham Rewards membership Program and provide recognition and benefits to all present members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
- Cash checks and exchange currency for guests.
- Supervise the club floor agents, ensuring the correct sequence of events for proper registration and checkout of guests.
- Assign specific tasks to club floor agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Provide high standard to guest for breakfast, happy-hour and meeting request.
- Provide ongoing training and support to front desk agent.
- Issue key to and control entrance of safety deposit boxes.
- Maintain all club floor related equipment and a par stock of supplies.

Quyền lợi được hưởng

- Competitive Benefit

- Salary: Negotiate

Yêu cầu công việc

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.
- Good Interpersonal Skills.
- Proficient in the use of Microsoft Office and Front Office System.
- Problem solving and organizational abilities.
- Good Leadership skills.
- Fluent in English.

EDUCATION / CERTIFICATES / EXPERIENCE:

- Diploma or Vocational Certification in Hotel Management, Business Administration or related field.
- 1 year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

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5.0

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5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

Dolce by Wyndham Hanoi Golden Lake

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Quy mô:
B7 Giảng Võ, Ba Đình, Hà Nội, Vietnam
http://fb.me/dolcehanoicareer
Wyndham Hotels & Resorts yesterday signed the agreement on management and operation of Hanoi Golden Lake and Hoi An Golden Sea with Hoa Binh Group. In Hanoi, "a golden building with retail specialty, a choice of dining, extensive conference and wedding facilities, gym, day spa, and rooftop dining on the 29th floor and a gold-plated pool," revealed he. Hanoi Golden Lake has completed only four basements, but chairman of Hoa Binh Group Nguyen Huu Duong feels confidence that the project will launch by the end of 2019 on the occasion of a Formula One race hosted by Hanoi for the first time.