Housekeeping Supervisor - Floors

• Supervise the implementation of housekeeping standards and procedures in relation to:
• Bedroom service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations
• Perform Room inspections
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior Director of Finance in the preparation and management of the Department’s budget.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time.

*Attractive salary

* Professional and friendly working environment

* Competitive benefit package

- 2 days off/ week, 12 annual leaves/ year

- 24h accidental insurance, health care insurance for self and dependants

- Service Charge support, meal + transport + mobile allowances during pre-opening

- Uniform + staff meals + shuttle bus are provided

• Required Skills

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Able to speak, read and write English

- Proficient in the use of Microsoft Office

- Organizational and training abilities

• Qualifications

- High School or Diploma in Hotel Administration, Hotel Management or equivalent

• Experiences

- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

- Type and level of experience required may vary slightly based on size and complexity of operation