Chief Concierge

Movenpick Resort Waverly Phu Quoc (opening 01.2020)

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

A Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise daily Concierge operations

Set Departmental objectives, work schedules, budgets, policies and procedures

Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area

Maximise Sales revenues through up-selling and marketing programmes

Monitor Guest satisfaction reports and implement actions to improve results

Maintain good communication and working relationships with all hotel areas

Project a professional manner with an emphasis on hospitality and Guest service

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Attend Front of House/Hotel meetings, as required.

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Quyền lợi được hưởng

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

Opportunity to grow within your property and across the world!

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Yêu cầu công việc

A degree or diploma in Hotel Management or equivalent

Front Office supervisory experience in the hotel, leisure or retail sector

Possesss strong commercial awareness and Sales capabilities

Excellent leadership skills, inter-personal and communication skills

A passion for delivering exceptional levels of guest service

Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience working in as a Concierge Supervisor or Head Concierge in a hotel environment

Yêu cầu hồ sơ

Full English CV

Chief Concierge

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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