Chief Concierge/ Quản lý Điều phối Tiền sảnh

• Assist guests with all inquiries, both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
• Consult Log Book for information/requests left by outgoing shift
• Manage guests’ mails, messages, courier services and parcel postage as requested by guests
• Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• 2-month probation period with 100% salary and full-service charge
• 5 working days per week as regulated
• 2 days off per week
• Social Insurance participation upon signing the official Labor Contract
• Uniform and meal during shift provided by the Hotel
• Complimentary parking for motorbikes and cars
• Employee preferential rates when using hotel services
• Creative and friendly work environment
• Domestic and international training courses
• 12 days annual leaves
• Periodic health checks

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

HR Department Contact:

0839****** (Ms. Nguyệt)

0962****** (Ms. Helen)