Front Office Manager (Based at Côn Đảo island )
Quy mô : 100 - 499
Mô tả công việc
- Be responsible for ensuring a consistently high standard of customer service within Front Office, and also always maximize the room revenue and profit through commercial management.
- Ensure Front Office operates with a sales attitude, and all personnel are aware of sales opportunities with the hotel which will assist with the maximization of revenue.
- Ensure all Front Office team member are fully aware of most current benefits of the hotel programs and offers, in order to promote to the guests.
- Clarify duties and responsibilities of Front Office personnel and ensuring that workflow is in logical order.
- Ensure that all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
- Develop departmental training and activities in order to continuously improve subordinate skills and knowledge.
- Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results.
- Maintain excellent communication within the department and among the other departments.
Quyền lợi được hưởng
- Attractive salary package
- Hotels provide accommodation for staff
- Duty meals
- On boarding cost support.
- Support for annual trip allowance (1-2 times per year)
- 13th month Bonus
- Compulsory Insurance as per law compliance. 24/7 Insurance
Yêu cầu công việc
- POSITIVE ATTITUDE
- TEAM SPIRIT
- Bachelor degree in Hotel Management, or related fields.
- At least 3 year experience in Front Office management in international hotels.
- Hotel pre-opening experience is a plus.
- Strong in driving results and problem solving skills.
- Strong in inter-personality skill and outgoing, friendly.
- High sense of responsibility and integrity.
- Excellent oral and written English communication.
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Front Office Manager||31/01/2021||Thỏa thuận|
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|Trưởng bộ phận Lễ tân||15/12/2020||Thỏa thuận|
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