Front Office Manager (Based at Côn Đảo island )

- Be responsible for ensuring a consistently high standard of customer service within Front Office, and also always maximize the room revenue and profit through commercial management.

- Ensure Front Office operates with a sales attitude, and all personnel are aware of sales opportunities with the hotel which will assist with the maximization of revenue.

- Ensure all Front Office team member are fully aware of most current benefits of the hotel programs and offers, in order to promote to the guests.

- Clarify duties and responsibilities of Front Office personnel and ensuring that workflow is in logical order.

- Ensure that all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.

- Develop departmental training and activities in order to continuously improve subordinate skills and knowledge.

- Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results.

- Maintain excellent communication within the department and among the other departments.

- Attractive salary package 

- Hotels provide accommodation for staff 

- Duty meals

- On boarding cost support.

- Support for annual trip allowance (1-2 times per year)

- 13th month Bonus

- Compulsory Insurance as per law compliance. 24/7 Insurance

- POSITIVE ATTITUDE

- TEAM SPIRIT

- Bachelor degree in Hotel Management, or related fields.

- At least 3 year experience in Front Office management in international hotels.

- Hotel pre-opening experience is a plus.

- Strong in driving results and problem solving skills.

- Strong in inter-personality skill and outgoing, friendly.

- High sense of responsibility and integrity.

- Excellent oral and written English communication.