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Duty Manager - Trưởng ca bộ phận tiền sảnh

  • Hạn nộp: 29/06/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận 3 - TP HCM
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Cập nhật
17/06/2024 10:01

Mô tả công việc

- Under the direct assignment of the Manager, is responsible for supervising daily work at the department, capturing operational and guest-related information for timely settlement.

- Check, supervise and guide employees to work properly processes and regulations to best serve customers.

- Check the preparation of VIP guests and check the VIP room before arrival to make sure everything has to be completed.

- Coordinate with the Receptionist, Customer Care Team Leader and related departments in organizing and welcoming a large number of rooms to ensure customer satisfaction.

- Check the payment procedures of check-out guests during the day, including groups.

- Check and report the damage in the Lobby area to timely guide, ensuring the equipment, tools, tools of the department are always in good operating condition.

- Solve customer complaints within their authority to satisfy customers, ensure that guest complaints are handled thoroughly throughout the day and immediately reported to the leader of the information-holding department.

- Actively coordinate with relevant departments to resolve customer complaints and complaints if any.

- Timely support for other positions in the department to ensure maximum efficiency of service and customer care.

- Periodically check the payment status of guests in the long term.

- Prepare room status reports, revenue reports and other statistical reports to report to the department heads.

- Professional training, customer service skills and case handling for employees of the department in a professional manner.

- In case the Lobby Manager is absent, it is responsible for leading and running the department, ensuring the work of the department is run smoothly.

- Be entitled to upgrade the room class, offer free services such as shuttle, see off guests, food and drink vouchers for guests within their authority to handle guests' complaints.

- Periodically assess the performance of employees and make recommendations to the Division Manager on reward or discipline.

- Hotel representatives resolve all issues related to hotel operations in the absence of the Board of Directors and Section Managers.

- Perform other duties, as assigned.

Quyền lợi được hưởng

_ Competitive salary and package

_ Service charge

_ Professional working environment

Yêu cầu công việc

- University graduate or above.

- Having a certificate of receptionist's professional

- Know the rules of the hotel and department.

- Understanding of visitor psychology.

- Understanding the basic knowledge about diplomacy and security.

- Good communication.

- Good problem-solving and handling skills.

- Fluency in information technology office.

- Know how to use hotel management software.

- At least 02 years of experience working in the Lobby Division.

- Has a strategic vision and good organizational capacity.

- Organizational skills, leadership skills, good communication skills.

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • 83 Lý Chính Thắng, phường 8, Quận 3, Hồ Chí Minh, Việt Nam - 280 Nam Kỳ Khởi Nghĩa, Phường 8, Quận 3, Hồ Chí Minh, Việt Nam
  • La vela hotel saigon hotel is one of the luxurious hotels in Vietnam located in Ho Chi Minh City, with a scale of 280 rooms in the terra royal project chain. The Terra Royal project includes a combination of high-end facilities such as five-star hotel, shopping center with full of world-famous brands, European and Asian restaurants, GYM rooms, Spas, air swimming pools. ... Located at 83 frontage of Ly Chinh Thang street and also at the intersection of the intersection between (Ly Chinh Thang - Nam Ky Khoi Nghia), it can be said that Terra Royal apartment project is one of the rare projects to own. An extremely favorable position in the heart of District 3, City. Ho Chi Minh. - The first 5-star hotel apartment in Ho Chi Minh City - Unique position in the golden land of Saigon converges many modern facilities outside the area. - The project has many facilities with a unique design, the view between the resort and the active lifestyle. - The only aerial swimming pool in Vietnam - the masterpiece in the heart of the city: the pool with an altitude of 110m above the road surface and the water surface is designed like a spillway running up to the horizon. - Restaurants - Sky baits luxurious and class. - Gym, Yoga, Casio, Karaoke. - Wedding center, event organization. - 5-star serviced apartment. - Luxury apartment with 5 stars.

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