Duty Manager - Trưởng ca bộ phận tiền sảnh

- Under the direct assignment of the Manager, is responsible for supervising daily work at the department, capturing operational and guest-related information for timely settlement.

- Check, supervise and guide employees to work properly processes and regulations to best serve customers.

- Check the preparation of VIP guests and check the VIP room before arrival to make sure everything has to be completed.

- Coordinate with the Receptionist, Customer Care Team Leader and related departments in organizing and welcoming a large number of rooms to ensure customer satisfaction.

- Check the payment procedures of check-out guests during the day, including groups.

- Check and report the damage in the Lobby area to timely guide, ensuring the equipment, tools, tools of the department are always in good operating condition.

- Solve customer complaints within their authority to satisfy customers, ensure that guest complaints are handled thoroughly throughout the day and immediately reported to the leader of the information-holding department.

- Actively coordinate with relevant departments to resolve customer complaints and complaints if any.

- Timely support for other positions in the department to ensure maximum efficiency of service and customer care.

- Periodically check the payment status of guests in the long term.

- Prepare room status reports, revenue reports and other statistical reports to report to the department heads.

- Professional training, customer service skills and case handling for employees of the department in a professional manner.

- In case the Lobby Manager is absent, it is responsible for leading and running the department, ensuring the work of the department is run smoothly.

- Be entitled to upgrade the room class, offer free services such as shuttle, see off guests, food and drink vouchers for guests within their authority to handle guests' complaints.

- Periodically assess the performance of employees and make recommendations to the Division Manager on reward or discipline.

- Hotel representatives resolve all issues related to hotel operations in the absence of the Board of Directors and Section Managers.

- Perform other duties, as assigned.

_ Competitive salary and package

_ Service charge

_ Professional working environment

- University graduate or above.

- Having a certificate of receptionist's professional

- Know the rules of the hotel and department.

- Understanding of visitor psychology.

- Understanding the basic knowledge about diplomacy and security.

- Good communication.

- Good problem-solving and handling skills.

- Fluency in information technology office.

- Know how to use hotel management software.

- At least 02 years of experience working in the Lobby Division.

- Has a strategic vision and good organizational capacity.

- Organizational skills, leadership skills, good communication skills.