Floor supervisor - Trưởng nhóm buồng phòng
- Hạn nộp: 15/06/2021
- Mức lương: Thỏa thuận
Thông tin cơ bản
Quận 3 - TP HCM
Làm theo ca
Mô tả công việc
- Assign room for staff to do daily cleaning.
- Understand, check information in the shift.
- Organize early shift meetings to check the staff's appearance standards, assign work in the shift.
- Monitor and check the quality of living room hygiene and related issues according to standards.
- Schedule regular living room maintenance.
- Regularly update guest status and room availability.
- Check all guest rooms that have been cleaned and the corridor area ready to serve guests.
- Control the reservation facilities and amenities in order to avoid wasteful and irregular use, monthly Inventory Management report.
- Customer service office after office hours.
- Check the corridor lights system to make sure the switch on and off as prescribed.
- Check the warehouse, trolleys to make rooms, working tools of employees to be clean and neatly arranged.
- Supervise the process of making a record in the living room related to the property, security and safety of guests.
- Instructing employees to properly and safely use chemicals, equipment.
- Supervise employees' chemical use to ensure safety.
- Handling guests' requests and complaints within their powers.
- Make sure the equipment in the living room, tools, working tools are in good working, report the Division of damaged status if any.
- Monitor and report the status of DO NOT DISTURB (please do not disturb) and Lost & Found issues in the shift.
- Check matters related to the safety and security of guests and hotels.
- Supervising employees to clean equipment, tools and working areas neatly and tidy.
- Check and report the damaged rooms, notify the department secretary to send technical repair request form.
- Coordinate related departments to solve safety and security issues in the living room.
- Supervising employees in accordance with the rooming procedure.
- Ensure employees conduct the Turn down service on time as prescribed.
- Check and ask partners to handle insects in the living room areas.
- Ensuring sanitary equipment and devices are always in a clean and working condition.
- Assessing the quality of employee work. Record employees' recommendations for commendation or misconduct.
- Support for room staff at peak times.
- Training skills and skills for employees.
- Help the Department in charge of establishing standards and operating procedures.
- Refuse to open the living room door for someone without a duty.
- Report immediately to the Division Manager of problems arising in the shift.
- Perform other duties, as assigned.
Quyền lợi được hưởng
_ Competitive salary
_ Service charge
_ Working professional environment
Yêu cầu công việc
- Graduating from college or higher.
- At least 2-3 years working experience in 4 or 5 star hotels.
- Training skills, good communication skills.
- Know the security regulations of the hotel.
- Master the accommodation rules.
- English TOEIC or IELTS
- Understanding of detergents, how to mix and use.
- Training skills, good communication skills.
- Having a good memory, active and flexible.
Yêu cầu hồ sơ
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- 83 Lý Chính Thắng, phường 8, Quận 3, Hồ Chí Minh, Việt Nam - 280 Nam Kỳ Khởi Nghĩa, Phường 8, Quận 3, Hồ Chí Minh, Việt Nam
La vela hotel saigon hotel is one of the luxurious hotels in Vietnam located in Ho Chi Minh City, with a scale of 280 rooms in the terra royal project chain. The Terra Royal project includes a combination of high-end facilities such as five-star hotel, shopping center with full of world-famous brands, European and Asian restaurants, GYM rooms, Spas, air swimming pools. ... Located at 83 frontage of Ly Chinh Thang street and also at the intersection of the intersection between (Ly Chinh Thang - Nam Ky Khoi Nghia), it can be said that Terra Royal apartment project is one of the rare projects to own. An extremely favorable position in the heart of District 3, City. Ho Chi Minh. - The first 5-star hotel apartment in Ho Chi Minh City - Unique position in the golden land of Saigon converges many modern facilities outside the area. - The project has many facilities with a unique design, the view between the resort and the active lifestyle. - The only aerial swimming pool in Vietnam - the masterpiece in the heart of the city: the pool with an altitude of 110m above the road surface and the water surface is designed like a spillway running up to the horizon. - Restaurants - Sky baits luxurious and class. - Gym, Yoga, Casio, Karaoke. - Wedding center, event organization. - 5-star serviced apartment. - Luxury apartment with 5 stars.