Front Office Supervisor

- Conducts shift briefings to ensure hotel activities and operational requirements are known

- Supervise front office operations during assigned shift:

• Maintenance of guest information
• Maintenance of information about Resort and local events
• Supervise the use of the public address system
• Supervise group bookings
• Assist with serious complaints

- Supervise cashiering activities during shift:

• Cash handling and banking procedure
• Report any cash/credit discrepancies
• Dealing with ad-hoc payments
• Instructing staff in credit policies
• Instructing staff in cash/credit card security procedures
• Carry out debtor control
• Prepare reports instructed by Front Office Manager
• Supervise the cashiering system

- With IT department, ensure the resort system is maintained in accordance with the standard operating procedures and all guests receive seamless uninterrupted wi-fi service.

- Ensure that all refused business is recorded and reported to Front Office Manager.

- Works with all in the preparation and management of the department’s budget and is aware of financial KPI’s

- Recycles where-ever possible and enforces cost saving measures to the Team

- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

- Initiate action to correct a hazardous situation and notify Management/Security of potential dangers

- Log security incidents and accidents in accordance with resort requirements

• Professional, dynamic working environment
• Competitive salary & benefits offered
• Chance to access variety of learning and development program by AccorHotels and the Hotel
• 44 working hours/week & 12 annual leaves/year
• Annual team building trip

Knowledge and Experience

• At least Bachelor degree in any field

• Minimum 1 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• Well-presented and professionally groomed at all times

Please submit your CV at: Talent & Culture Department, Mercure Vung Tau Hotel - 03 Ha Long, Ward 2, Vung Tau City, Ba Ria - Vung Tau Province, Viet Nam

Phone: 0909.370.754 ( Ms. Nhung)