Front Office Supervisor - 6 months contract

- Conducts shift briefings to ensure hotel activities and operational requirements are known

- Supervise front office operations during assigned shift:

• Maintenance of guest information
• Maintenance of information about Resort and local events
• Supervise the use of the public address system
• Supervise group bookings
• Assist with serious complaints

- Supervise cashiering activities during shift:

• Cash handling and banking procedure
• Report any cash/credit discrepancies
• Dealing with ad-hoc payments
• Instructing staff in credit policies
• Instructing staff in cash/credit card security procedures
• Carry out debtor control
• Prepare reports instructed by Front Office Manager
• Supervise the cashiering system

- With IT department, ensure the resort system is maintained in accordance with the standard operating procedures and all guests receive seamless uninterrupted wi-fi service.

- Ensure that all refused business is recorded and reported to Front Office Manager.

- Works with all in the preparation and management of the department’s budget and is aware of financial KPI’s

- Recycles where-ever possible and enforces cost saving measures to the Team

- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

- Initiate action to correct a hazardous situation and notify Management/Security of potential dangers

- Log security incidents and accidents in accordance with resort requirements

• Professional, dynamic working environment
• Competitive salary & benefits offered
• Chance to access variety of learning and development program by AccorHotels and the Hotel
• 44 working hours/week & 12 annual leaves/year
• Annual team building trip

Knowledge and Experience

• At least Bachelor degree in any field

• Minimum 1 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• Well-presented and professionally groomed at all times

CV in Vietnamese certified by local government

copies of ID card

copy of residence book

copy of certificate of birth

character reference form

Copies of all related qualifications, 1 of each (if have)

Certificate of Health

Copy of the Decision on termination of labour contract with the latest company (if have)

Social insurance book OR provide the photocopy of the 1st page – if you have not received the one-off allowance.

Supporting documents for dependants (residence book, certificate of birth, certification of income, etc. of the dependants that can show the relationship and income of the dependants

02 colour photos 3x4cm