Executive, VIP Butler (Chuyên viên, mảng phục vụ khách hàng VIP)
- Hạn nộp: 30/01/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
10
Huyện Duy Xuyên - Quảng Nam
Làm theo ca
Tiền sảnh
Nhân viên
21/12/2019 18:25
Mô tả công việc
- Reports directly to and communicates with the Supervisor – Butler on all pertinent matters affecting guest service and Casino operations.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Casino.
- Responds to guest needs and resolves related problems.
- Ensures VIP guests receive special attention.
- Ensures front of house and back of house regularly for cleanliness.
- Ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.
- Ensure that the condition of the butler pantry is well maintained and equipped.
- To provide 24/7 personalized service at the highest level befitting the five-star standard
- To attend to all the wants and needs of the butler floor VIPs.
- Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs.
- Ensures that all Butler equipment are accounted for and are always in good condition.
- Is fully conversant with all Casino emergency procedures.
- Does everything possible to ensure that the guests depart the Casino with a positive impression of the Casino services.
- Adhere to the Company policies and procedures and comply with the Code of Conduct.
- Remain well-mannered and well-groomed as per Department and Company standards.
- Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
- Performs related duties and special projects assigned.
Quyền lợi được hưởng
• Medical Insurance for Employee
• Shuttle Bus
• Training Opportunities
Yêu cầu công việc
- Experience working as a Butler or Executive floors preferred
- Knowledge of Front Office, Housekeeping and Food & Beverage operations.
- Self-motivated, organized, confident, friendly and polite.
- Team player who responds quickly to demands and thrives in a high-pressure work environment.
- Able to work on shifts and be flexible regarding work schedules according to business demands.
- Must be able to sit or stand for long periods of time while performing duties.
- Attention to details and highly anticipatory.
- Hospitality related courses.
- College Diploma or equivalent working experience
- Effective communicator both in written and spoken English, Cantonese or Putonghua. Knowledge of another foreign language other than the ones mentioned above is an advantage.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
- http://career.hoiana.com/
HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!
Thông tin liên hệ
- Phòng Nhân sự