IT Officer

• To be on duty at the phone and record all requests from guests/staff to support with hardware, software tasks as well as other peripheral devices.

• To install/ maintain and configure all computer system and peripheral devices in accordance with requirements of Management Company.

• To diagnose and repair software and hardware computer incidents.

• To supervise, direct, secure and support staff in using effectively hotel management software.

• To update new goods on system.

• To supervise and maintain virus system – make plans to prevent viruses, update the patches for computers in the hotel.

• To supervise and maintain the stability of the whole internet and system in the hotel. To ensure the system works 24/7, including the following items:

- Manage all servers in the hotel, maintain their stability. Make daily/monthly follow-up schedule and make annual plan of maintenance.

- Manage all firewall, router, switch, update new firmware version.

- To supervise all communication lines, report to ITM – Management Company whenever an incident happens.

- To supervise and maintain the stability of the backup and recovery systems in the hotel.

- To make a list of data that needs to be backed-up. To ensure the data is safely backed-up.

- To make a plan to restore data after catastrophe and backup plan.

- To supervise and maintain the stability of the fixed IT asset management system.

- To supervise and maintain the stability of the system connecting to banking system, other software for accounting.

- Support ITM– Management Company in compiling technical documentation, process, procedures, directing and disseminating to staff.

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Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

• University graduated in IT intermediate.

• 1 or 2-year experience in a similar position.

• English: basic in both speaking and writing skills.