Front Office Manager
Quy mô :
Mô tả công việc
- Design and communicate to their staff the strategic lines to achieve the greatest occupancy with the best rates.
- Establish and supervise the staff responsibilities in the different shifts, and ensure that the staffs follow the standard procedures
- Verify in the system the correct charge of the different rates according to the type of customers, and applying the hotel invoicing correctly and trying to maximize the profitability
- Manage the Log book daily and ensure all cases are followed up and closed effectively.
- Study and analyse the competence and market trends
- Assure the correct implementation of new policies and products from the Head Office
- Review the booking and rates, maintaining contact with Key accounts and other guests of the hotel
- Collaborate with all reports (Budget, Business Plan, Forecast, etc.) regarding with the operative and economic management of the hotel.
- Manage the selection, training and development of the front office staff, within Human Resources and Product Quality policies.
- Analyze quality index and customers’ comments to establish actions of improvement
- Direct, coach and manage Guest Relations Team to ensure all standards and operating procedures are adhered to
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Other tasks assigns by manager.
Quyền lợi được hưởng
• Follow the reviews and rewards according to the system.
• Competitive package of salary and benefit.
• Insurances paid in according with the law
• Enjoy 12 days full of leave per year
• The La Sinfonía team always accompanies the associates' Indiviual development plan
Yêu cầu công việc
• Bachelor Degree of Tourism Management
• Fluent English skills, and a second foreign language is an advantage (better if it meets the hotel’s requirements, particulary Korean, Japanese, Chinese, French…).
• 3-year experiences in a similar position in hotels with same category
Yêu cầu hồ sơ
1. Submit online via email
Email: hr@lasinfoniavietnam. com (no Space between "m." & "c" )
2. Directly at the office at 5th Floor, 27 Hang Bai, Hoan Kiem, Hanoi
Contact Name: Ms. Hoa (Daisy) - Phone number: 037 320 4069
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