Front Office Manager

La Sinfonía Del Rey Hotel & Spa

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Design and communicate to their staff the strategic lines to achieve the greatest occupancy with the best rates.
  • Establish and supervise the staff responsibilities in the different shifts, and ensure that the staffs follow the standard procedures
  • Verify in the system the correct charge of the different rates according to the type of customers, and applying the hotel invoicing correctly and trying to maximize the profitability
  • Manage the Log book daily and ensure all cases are followed up and closed effectively.
  • Study and analyse the competence and market trends
  • Assure the correct implementation of new policies and products from the Head Office
  • Review the booking and rates, maintaining contact with Key accounts and other guests of the hotel
  • Collaborate with all reports (Budget, Business Plan, Forecast, etc.) regarding with the operative and economic management of the hotel.
  • Manage the selection, training and development of the front office staff, within Human Resources and Product Quality policies.
  • Analyze quality index and customers’ comments to establish actions of improvement
  • Direct, coach and manage Guest Relations Team to ensure all standards and operating procedures are adhered to
  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  • Other tasks assigns by manager.

Quyền lợi được hưởng

• Working in a professional environment; commit to bring to customer 4-5 Star standard

• Follow the reviews and rewards according to the system.

• Competitive package of salary and benefit.

• Insurances paid in according with the law

• Enjoy 12 days full of leave per year

• The La Sinfonía team always accompanies the associates' Indiviual development plan

Yêu cầu công việc

Education and Experience

• Bachelor Degree of Tourism Management

• Fluent English skills, and a second foreign language is an advantage (better if it meets the hotel’s requirements, particulary Korean, Japanese, Chinese, French…).

• 3-year experiences in a similar position in hotels with same category

Yêu cầu hồ sơ

1. Submit online via email

Email: hr@lasinfoniavietnam. com (no Space between "m." & "c" )

2. Directly at the office at 5th Floor, 27 Hang Bai, Hoan Kiem, Hanoi

Contact Name: Ms. Hoa (Daisy) - Phone number: 037 320 4069

Front Office Manager

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