Front Office Manager

• Design and communicate to their staff the strategic lines to achieve the greatest occupancy with the best rates.
• Establish and supervise the staff responsibilities in the different shifts, and ensure that the staffs follow the standard procedures
• Verify in the system the correct charge of the different rates according to the type of customers, and applying the hotel invoicing correctly and trying to maximize the profitability
• Manage the Log book daily and ensure all cases are followed up and closed effectively.
• Study and analyse the competence and market trends
• Assure the correct implementation of new policies and products from the Head Office
• Review the booking and rates, maintaining contact with Key accounts and other guests of the hotel
• Collaborate with all reports (Budget, Business Plan, Forecast, etc.) regarding with the operative and economic management of the hotel.
• Manage the selection, training and development of the front office staff, within Human Resources and Product Quality policies.
• Analyze quality index and customers’ comments to establish actions of improvement
• Direct, coach and manage Guest Relations Team to ensure all standards and operating procedures are adhered to
• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
• Other tasks assigns by manager.

• Follow the reviews and rewards according to the system.

• Competitive package of salary and benefit.

• Insurances paid in according with the law

• Enjoy 12 days full of leave per year

• The La Sinfonía team always accompanies the associates' Indiviual development plan

• Bachelor Degree of Tourism Management

• Fluent English skills, and a second foreign language is an advantage (better if it meets the hotel’s requirements, particulary Korean, Japanese, Chinese, French…).

• 3-year experiences in a similar position in hotels with same category

1. Submit online via email

Email: hr@lasinfoniavietnam. com (no Space between "m." & "c" )

2. Directly at the office at 5th Floor, 27 Hang Bai, Hoan Kiem, Hanoi

Contact Name: Ms. Chi - Phone number: 0975 856 683 | 0968 297 188