Japanese Butler /GEM - Guest Experience Maker

Khu Nghỉ Mát Six Senses Ninh Van Bay

Quy mô :

HR Department 0258 3 728 222; Ext: 625 Recruitment team
Ninh Vân - Ninh Hòa - Khánh Hòa

Theo dõi Nhà tuyển dụng này

Mô tả công việc

 Check-in Preparation

• Check Booking correspondence with the reservations and supervisor, Check Guest Profile.

• Inform concerned departments Guest allergy, dietary, program, special requirement…

• Check villa; make sure all furniture in good condition. Put welcome letter, welcome fruits, and welcome drink.

 Check-In & In-House Service

• Welcome Guests at the jetty; greet them by their last-name. Escort Guests to their villa, show all villa furniture.

• Instruct Guest how to contact GEM and Managers team.

• Coordinate with concerned department for Guest’s program.

• Standby 24 hours for guest request.

• Visit Guest at least 2 times per day to ensure they had satisfied stay.

• Confirm their program and update resort activities information, weather forecast. Up sell resort activities.

• Report to Managers daily guest journal.

• Coordinate with Housekeeping and Maintenance for day clean, turn down service and ensure all villas’ furniture in good condition.

• Buggy driving upon guest request.

 Check-out Service

• Check and control Guest bill.

• Check all Guest bill and deliver draft bill to Guest one day before check out.

• Deliver check out schedule (luggage time, check out time, departure time).

Quyền lợi được hưởng

Working in the world-famous IHG Group in Hospitality and Resort.

· At least 2-month year-end bonus, monthly service charge (everage 2.5m, minimum 1,5 mil VND)

· Holidays bonus: National Day (2 September), Reunification Day (30 April), International Workers’ Day (1 May), etc.

· Gifts and paid leave on your birthday.

· Monthly, quarterly and yearly reward for best employees

· Rewards and support from Trade Union

· Makeup allowance for female employees every quarter.

· Opportunities for professional and foreign languages training

· Friendly working environment, high chance of getting a promotion

Yêu cầu công việc

Education: Bachelor's degree in related field

Fluently English both written and verbal communication

Japanese or Korean is preferable

Good teamwork skills

Good communication, problem solving, decision making & well-organized

Yêu cầu hồ sơ

Curriculum vitae

Japanese Butler /GEM - Guest Experience Maker

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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THÔNG TIN LIÊN HỆ

Khu Nghỉ Mát Six Senses Ninh Van Bay

Địa chỉ: Ninh Vân - Ninh Hòa - Khánh Hòa

Điện thoại: 0258 3 728 222; Ext: 625

Website: www.sixsenses.com/resorts/ninh-van-bay/destination