Korean/Chinese Butler /GEM - Guest Experience Maker
Quy mô :
Mô tả công việc
• Check Booking correspondence with the reservations and supervisor, Check Guest Profile.
• Inform concerned departments Guest allergy, dietary, program, special requirement…
• Check villa; make sure all furniture in good condition. Put welcome letter, welcome fruits, and welcome drink.
Check-In & In-House Service
• Welcome Guests at the jetty; greet them by their last-name. Escort Guests to their villa, show all villa furniture.
• Instruct Guest how to contact GEM and Managers team.
• Coordinate with concerned department for Guest’s program.
• Standby 24 hours for guest request.
• Visit Guest at least 2 times per day to ensure they had satisfied stay.
• Confirm their program and update resort activities information, weather forecast. Up sell resort activities.
• Report to Managers daily guest journal.
• Coordinate with Housekeeping and Maintenance for day clean, turn down service and ensure all villas’ furniture in good condition.
• Buggy driving upon guest request.
• Check and control Guest bill.
• Check all Guest bill and deliver draft bill to Guest one day before check out.
• Deliver check out schedule (luggage time, check out time, departure time).
Quyền lợi được hưởng
Working in the world-famous IHG Group in Hospitality and Resort.
· At least 2-month year-end bonus, monthly service charge (everage 2.5m, minimum 1,5 mil VND)
· Holidays bonus: National Day (2 September), Reunification Day (30 April), International Workers’ Day (1 May), etc.
· Gifts and paid leave on your birthday.
· Monthly, quarterly and yearly reward for best employees
· Rewards and support from Trade Union
· Makeup allowance for female employees every quarter.
· Opportunities for professional and foreign languages training
· Friendly working environment, high chance of getting a promotion
Yêu cầu công việc
Fluently English both written and verbal communication
Japanese or Korean is preferable
Good teamwork skills
Good communication, problem solving, decision making & well-organized
Yêu cầu hồ sơ
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