Supervisor, VIP Butler - Gíam sát, mảng phục vụ khách hàng VIP

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Duties may include but not limited to:

  • Report directly to and communicates with the Manager – VIP Butler on all pertinent matters affecting guest service and Casino operations.
  • Be responsible for coordinating the butler team based on guest requests and business demand.
  • Be responsible for motivating and mentoring the butler team
  • Prepare suites for arrival by creating the atmosphere and setting the appropriate amenities.
  • Be responsible for excellent menu knowledge of all food & beverage outlets.
  • Maintain guest preference profiles and tracks guests likes/dislikes.
  • Keep butler team well-mannered and groomed as per company standard at all time.
  • Be thoroughly aware of arrivals and departures of each day with emphasis on VIPs and groups.
  • Be responsible for training the butler team in the day to day tasks.
  • React to situations to ensure guests receive prompt attention and personal recognition throughout the Casino.
  • Respond to guest needs and resolves related problems.
  • Ensure VIP guests receive special attention.
  • Ensure front of house and back of house regularly for cleanliness.
  • Ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.
  • Ensure that the condition of the butler pantry is well maintained and equipped.
  • Provide 24/7 personalized service at the highest level befitting the five-star standard
  • Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs.
  • Ensure that all Butler equipment are accounted for and are always in good condition.
  • Be fully conversant with all Hotel emergency procedures.
  • Do everything possible to ensure that the guests depart the Casino with a positive impression of the Casino services.
  • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
  • Adhere to the Company policies and procedures and comply with the Code of Conduct.
  • Remain well-mannered and well-groomed as per Department and Company standards.
  • Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
  • Perform other related duties including cashier as assigned.

Quyền lợi được hưởng

• Staff Village

• Medical Insurance for Employee

• Shuttle Bus

• Training Opportunities

Yêu cầu công việc

  • Experience: Minimum 2 years relevant experience of Butler in the Hotel industry.
  • Experience working as a Butler or Executive floors preferred.
  • Knowledge of Front Office, Housekeeping and Food & Beverage operations.
  • Ability to operate Microsoft Windows, Office, POS software & Micros system.
  • Excellent leadership, management and supervisory abilities.
  • Self-motivated, organized, confident, friendly and polite.
  • Team player who responds quickly to demands and thrives in a high-pressure work environment.
  • Able to work on shifts and be flexible regarding work schedules according to business demands.
  • Must be able to sit or stand for long periods of time while performing duties.
  • Attention to details and highly anticipatory.
  • Hotel related courses.
  • College Diploma or equivalent working experience.
  • Ability to communicate in English and Mandarin to deal with guests and internal staff from Asian and International countries; knowledge of Cantonese, Japanese and Korean is an advantage.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Gửi email

Supervisor, VIP Butler - Gíam sát, mảng phục vụ khách hàng VIP

Chức danh Ngày kết thúc Mức lương
Shift Manager, Security Operations 27/03/2020 Thỏa thuận
Executive, VIP Reservation 29/02/2020 Thỏa thuận
Nhân viên tập sự chia bài - Trainee Dealer 31/12/2020 8 - 12 triệu
Officer, Security Operations 25/02/2020 Thỏa thuận
Officer, Surveillance Operations 26/02/2020 Thỏa thuận
Investigator, Corporate Risk & Investigations 29/02/2020 Thỏa thuận
Supervisor, Security Operations 26/03/2020 Thỏa thuận
Officer, Receiving & Warehouse 29/02/2020 Thỏa thuận
Assistant Manager, Administration & Training (Security) 26/01/2020 Thỏa thuận
Clerk, Accounts Payable 31/01/2020 8 - 12 triệu
Representative Rewards Club 31/01/2020 12 - 20 triệu
Cashier - Cage Operation team 31/01/2020 8 - 12 triệu
Guest Services Ambassador, VIP Services 31/01/2020 12 - 20 triệu
Supervisor, Entertainment 30/01/2020 Dưới 1 triệu
Supervisor, F&B Outlet 30/01/2020 Dưới 1 triệu
Executive, VIP Butler (Chuyên viên, mảng phục vụ khách hàng VIP) 30/01/2020 Thỏa thuận
Senior Server (Nhân viên phục vụ nhà hàng cấp cao) 30/01/2020 Thỏa thuận
Storekeeper, Culinary 30/01/2020 Thỏa thuận
Nhân viên vệ sinh công cộng 30/01/2020 Thỏa thuận
Technician, Service Desk 31/01/2020 Thỏa thuận
Executive, Compliance 30/01/2020 Thỏa thuận
Senior Officer, Receiving & Warehouse 31/01/2020 12 - 20 triệu
Runner, Receiving & Warehouse 31/01/2020 8 - 12 triệu
Assistant Manager, Procurement 31/01/2020 20 - 30 triệu
Manager, Procurement 31/01/2020 Thỏa thuận
Scheduler, Workforce Optimization 31/01/2020 Thỏa thuận
Messenger, Human Resources 29/03/2020 Thỏa thuận
Manager, Compliance 28/01/2020 Thỏa thuận

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