Supervisor, VIP Butler - Gíam sát, mảng phục vụ khách hàng VIP

Duties may include but not limited to:

• Report directly to and communicates with the Manager – VIP Butler on all pertinent matters affecting guest service and Casino operations.
• Be responsible for coordinating the butler team based on guest requests and business demand.
• Be responsible for motivating and mentoring the butler team
• Prepare suites for arrival by creating the atmosphere and setting the appropriate amenities.
• Be responsible for excellent menu knowledge of all food & beverage outlets.
• Maintain guest preference profiles and tracks guests likes/dislikes.
• Keep butler team well-mannered and groomed as per company standard at all time.
• Be thoroughly aware of arrivals and departures of each day with emphasis on VIPs and groups.
• Be responsible for training the butler team in the day to day tasks.
• React to situations to ensure guests receive prompt attention and personal recognition throughout the Casino.
• Respond to guest needs and resolves related problems.
• Ensure VIP guests receive special attention.
• Ensure front of house and back of house regularly for cleanliness.
• Ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.
• Ensure that the condition of the butler pantry is well maintained and equipped.
• Provide 24/7 personalized service at the highest level befitting the five-star standard
• Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs.
• Ensure that all Butler equipment are accounted for and are always in good condition.
• Be fully conversant with all Hotel emergency procedures.
• Do everything possible to ensure that the guests depart the Casino with a positive impression of the Casino services.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
• Adhere to the Company policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per Department and Company standards.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Perform other related duties including cashier as assigned.

• Medical Insurance for Employee

• Shuttle Bus

• Training Opportunities

• Experience: Minimum 2 years relevant experience of Butler in the Hotel industry.
• Experience working as a Butler or Executive floors preferred.
• Knowledge of Front Office, Housekeeping and Food & Beverage operations.
• Ability to operate Microsoft Windows, Office, POS software & Micros system.
• Excellent leadership, management and supervisory abilities.
• Self-motivated, organized, confident, friendly and polite.
• Team player who responds quickly to demands and thrives in a high-pressure work environment.
• Able to work on shifts and be flexible regarding work schedules according to business demands.
• Must be able to sit or stand for long periods of time while performing duties.
• Attention to details and highly anticipatory.
• Hotel related courses.
• College Diploma or equivalent working experience.
• Ability to communicate in English and Mandarin to deal with guests and internal staff from Asian and International countries; knowledge of Cantonese, Japanese and Korean is an advantage.