supervisor-vip-butler-giam-sat-mang-phuc-vu-khach-hang-vip

Supervisor, VIP Butler - Gíam sát, mảng phục vụ khách hàng VIP

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Phòng Nhân sự +84 (0) 235 626 3333 – Ext: 256 Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Duties may include but not limited to:

  • Report directly to and communicates with the Manager – VIP Butler on all pertinent matters affecting guest service and Casino operations.
  • Be responsible for coordinating the butler team based on guest requests and business demand.
  • Be responsible for motivating and mentoring the butler team
  • Prepare suites for arrival by creating the atmosphere and setting the appropriate amenities.
  • Be responsible for excellent menu knowledge of all food & beverage outlets.
  • Maintain guest preference profiles and tracks guests likes/dislikes.
  • Keep butler team well-mannered and groomed as per company standard at all time.
  • Be thoroughly aware of arrivals and departures of each day with emphasis on VIPs and groups.
  • Be responsible for training the butler team in the day to day tasks.
  • React to situations to ensure guests receive prompt attention and personal recognition throughout the Casino.
  • Respond to guest needs and resolves related problems.
  • Ensure VIP guests receive special attention.
  • Ensure front of house and back of house regularly for cleanliness.
  • Ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.
  • Ensure that the condition of the butler pantry is well maintained and equipped.
  • Provide 24/7 personalized service at the highest level befitting the five-star standard
  • Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs.
  • Ensure that all Butler equipment are accounted for and are always in good condition.
  • Be fully conversant with all Hotel emergency procedures.
  • Do everything possible to ensure that the guests depart the Casino with a positive impression of the Casino services.
  • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
  • Adhere to the Company policies and procedures and comply with the Code of Conduct.
  • Remain well-mannered and well-groomed as per Department and Company standards.
  • Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
  • Perform other related duties including cashier as assigned.

Quyền lợi được hưởng

• Staff Village

• Medical Insurance for Employee

• Shuttle Bus

• Training Opportunities

Yêu cầu công việc

  • Experience: Minimum 2 years relevant experience of Butler in the Hotel industry.
  • Experience working as a Butler or Executive floors preferred.
  • Knowledge of Front Office, Housekeeping and Food & Beverage operations.
  • Ability to operate Microsoft Windows, Office, POS software & Micros system.
  • Excellent leadership, management and supervisory abilities.
  • Self-motivated, organized, confident, friendly and polite.
  • Team player who responds quickly to demands and thrives in a high-pressure work environment.
  • Able to work on shifts and be flexible regarding work schedules according to business demands.
  • Must be able to sit or stand for long periods of time while performing duties.
  • Attention to details and highly anticipatory.
  • Hotel related courses.
  • College Diploma or equivalent working experience.
  • Ability to communicate in English and Mandarin to deal with guests and internal staff from Asian and International countries; knowledge of Cantonese, Japanese and Korean is an advantage.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Gửi email

Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

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Chức danh Địa điểm Ngày kết thúc Mức lương
Assisstant Manager, Fire & Safety 30/11/2019 Thỏa thuận
Duty Engineer, Engineering 28/11/2019 Thỏa thuận
Executive, Compliance 30/01/2020 Thỏa thuận
Supervisor, VIP Butler - Gíam sát, mảng phục vụ khách hàng VIP 30/11/2019 Thỏa thuận
Assistant Manager, F&B Outlet 28/11/2019 Thỏa thuận
Supervisor, F&B Outlet 26/11/2019 Dưới 1 triệu
Executive, VIP Butler (Chuyên viên, mảng phục vụ khách hàng VIP) 30/11/2019 Thỏa thuận
Assistant Manager, PAS 26/11/2019 Thỏa thuận
Commis 1 (Nhân viên bếp 1) 30/11/2019 Thỏa thuận
Bartender (Nhân viên pha chế) 30/11/2019 Thỏa thuận
Senior Server (Nhân viên phục vụ nhà hàng cấp cao) 30/11/2019 Thỏa thuận
Manager, F&B Outlet 26/11/2019 Thỏa thuận
Supervisor, PAS 26/11/2019 Thỏa thuận
Duty Manager, Engineering 28/11/2019 Thỏa thuận
Assistant Manager, MEP 28/11/2019 Thỏa thuận
Chef de Cuisines, Culinary 26/11/2019 Thỏa thuận
Assistant Manager, Casino Bar 26/11/2019 Thỏa thuận
Sous Chef, Culinary 26/11/2019 Thỏa thuận
Chef De Partie, Culinary 26/11/2019 Thỏa thuận
Supervisor, Entertainment 26/11/2019 Dưới 1 triệu
Technician, Audio & Visual 26/11/2019 Thỏa thuận
Assistant Chief Steward, Culinary 26/11/2019 Dưới 1 triệu
Storekeeper, Culinary 26/11/2019 Thỏa thuận
Assistant Manager, Retail 26/11/2019 Thỏa thuận
Coordinator, Retail 26/11/2019 Thỏa thuận
Officer, Surveillance Operations 28/11/2019 Thỏa thuận
Officer, Security Operations 27/11/2019 Thỏa thuận
Representatives, Rewards Club - Marketing Operations 31/12/2019 12 - 20 triệu
Executive, VIP Reservation 30/12/2019 Thỏa thuận
Assistant Manager, Player Development 30/12/2019 Trên 60 triệu
Executive, Player Development 30/12/2019 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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THÔNG TIN LIÊN HỆ

Hoi An South Development LTD - CASINO

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 256

Website: http://career.hoiana.com/