Reservations Agent

Hoiana Hotels

Quy mô :

Phòng Nhân Sự +84 (0) 235 626 3333 – Ext: 586075 Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • To ensures the smooth and efficient operations of Reservations department through prompt, effective and proper service to achieve room revenue target.
  • To ensure guest satisfaction, anticipate and exceed guest expectations promptly.
  • To ensure all guest needs are dealt with accurately and efficiently.
  • To ensure all internal and external customers are treated with highest priority and respect.
  • To be aware of the duty timings, arrive on shift at least 10 minutes prior to commencement of duty, update self on any important communication.
  • To handle all incoming calls effectively with a professional and informative approach as per the Reservations call standards.
  • To be fully aware of rate structure, packages structure, selling strategy, top accounts, guarantee or cancellation policy, forecast for the month and overall hotel budget.
  • To ensure all reservations are entered in the PMS accurately with all records maintained.
  • To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.
  • To be fully aware of all Events, Exhibitions, Conferences, Conventions and any other parameters influencing the hotel revenue positively or adversely.
  • To keep yourself updated of the selling strategy and occupancy trend of the times ahead.
  • Be aware of the Market Segmentation and Source of Business linkage to rate codes.
  • Follow the procedure for correspondence check ensuring any errors if at all are eliminated and ensure all Interface bookings are updated with proper details.
  • To ensure calls to be answered within 3 rings.
  • To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.
  • To ensure that the reservations tray is cleared before leaving for the day.
  • To be fully aware of the product, city, competitor hotels etc.
  • To keep work area tidy and clean at all time.
  • To ensure all departmental equipment is well maintained.
  • To be fully aware of the emergency procedures i.e. Fire, Power failure, Bomb threat, death and to have full knowledge of Health and Safety procedures.
  • Shift work will be required to cover the operations of the Department.
  • Complies to the company policies.
  • Takes on other tasks in addition of the ones stated, in a reasonable framework.
  • Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
  • Models the company’s culture, vision, mission and core values at all times.

Quyền lợi được hưởng

  • Insurance
  • Training & Development
  • Accommodation - Hoiana Staff Village
  • Annual leave
  • Heath checkup
  • Employee shuttle bus service
  • Uniform

Yêu cầu công việc

  • Polite, courteous, cheerful and helpful.
  • Able to prioritise requests effectively.
  • Genuine interests in helping and resolving guests’ queries.
  • Must be computer literate, knowledge of core hotel PMS and related software systems would be added advantage.

Yêu cầu hồ sơ

Full CV

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Hoiana Hotels

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 586079