Manor Club / Retreat Supervisor
Quy mô :
Mô tả công việc
- Handle all the Residence Club information, room status and make appropriate preparations before guest arrival.
- Greet the VIP guest upon their arrival, check-in and escort to room thus to co-ordinate the welcome amenity.
- Welcome the Club Floor guest, introduce the service and facilities.
- Assist the Manager to communicate and coordinate with every department, ensure the efficient and high quality productions.
- Deal with the complaints and emergencies of Residence Club.
- Assist the Manager to conducts performance appraisals of Club Lounge associates
- To assist and handle Long Stay Guest account settlement and House Use account settlement.
- Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Assistant Front Office Manager.
- Ensure Guest Service Associates - Residence Club follows up on Traces and ensure complete update and resolve follows up on high balance account daily and alert Manager if account exceeded house limit.
- To checks and replenishes collateral and stationeries as required for daily operations. To handle and maintain all tools and equipment in department with appropriate care.
- Coordinates with Housekeeping on the set up of amenities in the rooms prior to guests’ arrival
- Ensure associates provide a personal, memorable and efficient departure experience to guest reflecting the New World culture; offer the assistance of Service Express to assist with the luggage and offer departure transportation if required.
- Is totally familiar with the Front Desk (Reception/Cashiering) back-up procedures in the event that any Front Office equipment malfunctions.
Quyền lợi được hưởng
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
Yêu cầu công việc
- Excellent command of English reading and writing ability is required
- Certifications or diploma in hotel study is preferred
- Minimum of 1 year supervisory experience in hotel concierge operations
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Front Desk Supervisor / Rooms Controller||30/08/2020||Thỏa thuận|
|Giám sát Bộ phận Tiền sảnh||31/07/2020||Thỏa thuận|
|Guest Service Centre Supervisor||30/07/2020||Thỏa thuận|
|Manor Club / Retreat Supervisor||30/07/2020||Thỏa thuận|
|Night Auditor/ Lễ tân ca đêm||30/08/2020||Thỏa thuận|
|Giám sát lễ tân/ Front Office Supervisor||30/07/2020||Thỏa thuận|
|Giám sát lễ tân||30/06/2020||Thỏa thuận|
|Residence Club Team Leader||30/05/2020||Thỏa thuận|
|Trưởng Lễ Tân (FOM)||31/12/2020||Thỏa thuận|
|Guest Relation Supervisor/ Giám sát Chăm sóc Khách hàng||30/06/2020||5 - 8 triệu|
|Front Officer Supervisor/ Giám sát Lễ Tân||31/03/2020||Thỏa thuận|