Manor Club / Retreat Supervisor
- Hạn nộp: 30/07/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
Làm theo ca
Mô tả công việc
- Handle all the Residence Club information, room status and make appropriate preparations before guest arrival.
- Greet the VIP guest upon their arrival, check-in and escort to room thus to co-ordinate the welcome amenity.
- Welcome the Club Floor guest, introduce the service and facilities.
- Assist the Manager to communicate and coordinate with every department, ensure the efficient and high quality productions.
- Deal with the complaints and emergencies of Residence Club.
- Assist the Manager to conducts performance appraisals of Club Lounge associates
- To assist and handle Long Stay Guest account settlement and House Use account settlement.
- Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Assistant Front Office Manager.
- Ensure Guest Service Associates - Residence Club follows up on Traces and ensure complete update and resolve follows up on high balance account daily and alert Manager if account exceeded house limit.
- To checks and replenishes collateral and stationeries as required for daily operations. To handle and maintain all tools and equipment in department with appropriate care.
- Coordinates with Housekeeping on the set up of amenities in the rooms prior to guests’ arrival
- Ensure associates provide a personal, memorable and efficient departure experience to guest reflecting the New World culture; offer the assistance of Service Express to assist with the luggage and offer departure transportation if required.
- Is totally familiar with the Front Desk (Reception/Cashiering) back-up procedures in the event that any Front Office equipment malfunctions.
Quyền lợi được hưởng
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
Yêu cầu công việc
- Excellent command of English reading and writing ability is required
- Certifications or diploma in hotel study is preferred
- Minimum of 1 year supervisory experience in hotel concierge operations
Yêu cầu hồ sơ
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- Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!
Thông tin liên hệ
- Phòng Nhân Sự