Manor Club / Retreat Supervisor

Hoiana Hotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Handle all the Residence Club information, room status and make appropriate preparations before guest arrival.
  • Greet the VIP guest upon their arrival, check-in and escort to room thus to co-ordinate the welcome amenity.
  • Welcome the Club Floor guest, introduce the service and facilities.
  • Assist the Manager to communicate and coordinate with every department, ensure the efficient and high quality productions.
  • Deal with the complaints and emergencies of Residence Club.
  • Assist the Manager to conducts performance appraisals of Club Lounge associates
  • To assist and handle Long Stay Guest account settlement and House Use account settlement.
  • Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Assistant Front Office Manager.
  • Ensure Guest Service Associates - Residence Club follows up on Traces and ensure complete update and resolve follows up on high balance account daily and alert Manager if account exceeded house limit.
  • To checks and replenishes collateral and stationeries as required for daily operations. To handle and maintain all tools and equipment in department with appropriate care.
  • Coordinates with Housekeeping on the set up of amenities in the rooms prior to guests’ arrival
  • Ensure associates provide a personal, memorable and efficient departure experience to guest reflecting the New World culture; offer the assistance of Service Express to assist with the luggage and offer departure transportation if required.
  • Is totally familiar with the Front Desk (Reception/Cashiering) back-up procedures in the event that any Front Office equipment malfunctions.

Quyền lợi được hưởng

  • Insurance
  • Training & Development
  • Accommodation - Hoiana Staff Village
  • Annual leave
  • Heath checkup
  • Employee shuttle bus service
  • Uniform

Yêu cầu công việc

  • Excellent command of English reading and writing ability is required
  • Certifications or diploma in hotel study is preferred
  • Minimum of 1 year supervisory experience in hotel concierge operations

Yêu cầu hồ sơ

Full CV

Manor Club / Retreat Supervisor

Chức danh Ngày kết thúc Mức lương
Front Desk Supervisor / Rooms Controller 30/08/2020 Thỏa thuận
Giám sát Bộ phận Tiền sảnh 31/07/2020 Thỏa thuận
Guest Service Centre Supervisor 30/07/2020 Thỏa thuận
Manor Club / Retreat Supervisor 30/07/2020 Thỏa thuận
Night Auditor/ Lễ tân ca đêm 30/08/2020 Thỏa thuận
Giám sát lễ tân/ Front Office Supervisor 30/07/2020 Thỏa thuận
Giám sát lễ tân 30/06/2020 Thỏa thuận
Residence Club Team Leader 30/05/2020 Thỏa thuận
Trưởng Lễ Tân (FOM) 31/12/2020 Thỏa thuận
Guest Relation Supervisor/ Giám sát Chăm sóc Khách hàng 30/06/2020 5 - 8 triệu
Front Officer Supervisor/ Giám sát Lễ Tân 31/03/2020 Thỏa thuận





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