Reservation Agent / Nhân Viên Đặt Phòng

• Identify reservation needs and determine appropriate room type

• Verify availability of room type and rate.

• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.

• Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.

• Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations

• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

• Follow proper escalation procedures when addressing guest concerns.

• Process and confirm guest room reservations made by clients on the phone, letter or fax

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per hotel standards; information received by fax is inputted and check constantly the incoming e-mails

• Develop and maintain positive working relationships with others.

• Comply with quality assurance expectations and standards.

• Perform other reasonable job duties as requested by Supervisors.

• 2-month probation period with 100% salary and full-service charge
• 5 working days per week as regulated
• 2 days off per week
• Social Insurance participation upon signing the official Labor Contract
• Uniform and meal during shift provided by the Hotel
• Complimentary parking for motorbikes and cars
• Employee preferential rates when using hotel services
• Creative and friendly work environment
• Domestic and international training courses
• 12 days annual leaves
• Periodic health checks

• Diploma education
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

HR Department Contact:

0962 528 736 (Ms. Hằng)