Guest Relation Officer

Movenpick Resort Waverly Phu Quoc (opening 01.2020)

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards.

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Quyền lợi được hưởng

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

Opportunity to grow within your property and across the world!

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Yêu cầu công việc

Proven experience as a Guest Relations Officer

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

Diploma or BSc/BA in Hospitality Management is preferred

Yêu cầu hồ sơ

English CV

Guest Relation Officer

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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