Guest Relation Officer

Hạn nộp
28/04/2020

Mức lương
Thỏa thuận

Số lượng
6

Giờ làm việc
Giờ hành chính

Nơi làm việc
Huyện Phú Quốc - Kiên Giang,

Lĩnh vực
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Sales/ Marketing/ Guest Relation

Vị trí
Nhân viên

Mô tả công việc

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards.

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

Opportunity to grow within your property and across the world!

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Proven experience as a Guest Relations Officer

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

Diploma or BSc/BA in Hospitality Management is preferred

English CV

Chia sẻ

Gửi cho bạn bè

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