Guest Relation Officer
Quy mô :
Mô tả công việc
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards.
Quyền lợi được hưởng
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Yêu cầu công việc
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Diploma or BSc/BA in Hospitality Management is preferred
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Assistant Director of Talent & Culture/ Phó Giám Đốc Nhân Sự||31/12/2020||Thỏa thuận|