Guest Service Supervisor
Quy mô :
Mr. Bảo Tống 0949 793 061 Recruitment Manager
Bãi biển Ông Lang, Khu du lịch sinh thái Cửa Cạn, xã Cửa Dương, đảo Phú Quốc, tỉnh Kiên Giang.
Mô tả công việc
Directs Guest Service Agents in exceptionally friendly, professional and seamless reception, registration, rooming and account settlement for all hotel guests
Supervises all Guest Service Agents, Valets and Communication personnel
Oversees the satisfaction of all guest requests and the resolution of all complaints received by the Guest Services Team
Interacts frequently with guests to ensure total satisfaction with hotel services and any problem resolution follow-up as needed
Maintains all guest experience tools and communication including oversight of guest comment cards, on-line reviews and responses.
Works with Guest Services Manager to determine daily rooms rates based on occupancy and revenue goals
Follows up on all no-shows and walked guests
Coordinates and ensures completion of all scheduled room changes
Communicates all pre-blocked rooms and special requests to Housekeeping
Prints Credit Check Report, taking necessary action to obtain additional credit approvals and/or payments on guest accounts
Prints nightly Room Revenue Report for all in-house guests to ensure accuracy of rates prior to system posting of room and tax and to check statistical (market segment) coding
Prints all required back-up reports on a timely basis Monitors status of all due-out rooms
Ensures efficient processing of all Mini bar and overnight parking postings
Reconciles all room status discrepancies with Housekeeping department on a timely basis
Coordinates Front Desk preparation for all sold-out nights
Assists in investigating all cashier overages or shortages as reported by the Controller
Evaluates department operations and recommends changes to improve department efficiency, effectiveness and guest satisfaction
Maintains accurate department attendance records
Monitors daily time edits to insure accuracy and monitor overtime
Assists the Guest Services Manager in setting goals for the department
Assists with Scheduling and Monthly Front Office meetings
Provides ongoing training for all Front Desk, Reservations, and Communications personnel
Ensures adherence to all cashier and credit policies
Ensures timely delivery of all faxes and packages to hotel guests
Oversees the hotel in absence of senior management.
Communicates all pertinent information to senior management in a timely manner
Inspects guest rooms when needed.
Maintains excellent condition of lobby and Front Desk area.
Quyền lợi được hưởng
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Opportunity to grow within your property and across the world!
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Yêu cầu công việc
Work with integrity, confidentiality and discretion
Work in a safe, prudent and highly organized manor
Superior oral, written and computer skills
Guide and monitor business ethics and good business practice
Conduct self in a most professional manner at all times to reflect the hotel standards
Highly organized and has the ability to plan multiple activities and meet deadlines with the ability to maintain a positive and professional demeanor at all times
Available to cross train as directed
Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
Partake in a positive work ethic and surrounding environment
Able to work alone without direct supervision
Demonstrate high degree of drive and determination
Constantly recommend service and product improvement to better the operation
Keep the work area clean and tidy at all times
Attend all required meetings
Follow proper payroll and uniform procedures
Properly handle and report associate and guest accidents
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Assist with responsibilities and duties in other departments and as assigned by management
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
4 year college degree preferred
A minimum of 2 years Hotel Supervisor experience
Must be proficient in Word, Excel and other applicable computer systems
Yêu cầu hồ sơ
THÔNG TIN LIÊN HỆ
Địa chỉ: Bãi biển Ông Lang, Khu du lịch sinh thái Cửa Cạn, xã Cửa Dương, đảo Phú Quốc, tỉnh Kiên Giang.
Điện thoại: 0949 793 061