Guest Service Supervisor

Movenpick Resort Waverly Phu Quoc (opening 01.2020)

Quy mô :

Mr. Bảo Tống 0949 793 061 Recruitment Manager
Bãi biển Ông Lang, Khu du lịch sinh thái Cửa Cạn, xã Cửa Dương, đảo Phú Quốc, tỉnh Kiên Giang.

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Directs Guest Service Agents in exceptionally friendly, professional and seamless reception, registration, rooming and account settlement for all hotel guests

Supervises all Guest Service Agents, Valets and Communication personnel

Oversees the satisfaction of all guest requests and the resolution of all complaints received by the Guest Services Team

Interacts frequently with guests to ensure total satisfaction with hotel services and any problem resolution follow-up as needed

Maintains all guest experience tools and communication including oversight of guest comment cards, on-line reviews and responses.

Works with Guest Services Manager to determine daily rooms rates based on occupancy and revenue goals

Follows up on all no-shows and walked guests

Coordinates and ensures completion of all scheduled room changes

Communicates all pre-blocked rooms and special requests to Housekeeping

Prints Credit Check Report, taking necessary action to obtain additional credit approvals and/or payments on guest accounts

Prints nightly Room Revenue Report for all in-house guests to ensure accuracy of rates prior to system posting of room and tax and to check statistical (market segment) coding

Prints all required back-up reports on a timely basis Monitors status of all due-out rooms

Ensures efficient processing of all Mini bar and overnight parking postings

Reconciles all room status discrepancies with Housekeeping department on a timely basis

Coordinates Front Desk preparation for all sold-out nights

Assists in investigating all cashier overages or shortages as reported by the Controller

Evaluates department operations and recommends changes to improve department efficiency, effectiveness and guest satisfaction

Maintains accurate department attendance records

Monitors daily time edits to insure accuracy and monitor overtime

Assists the Guest Services Manager in setting goals for the department

Assists with Scheduling and Monthly Front Office meetings

Provides ongoing training for all Front Desk, Reservations, and Communications personnel

Ensures adherence to all cashier and credit policies

Ensures timely delivery of all faxes and packages to hotel guests

Oversees the hotel in absence of senior management.

Communicates all pertinent information to senior management in a timely manner

Inspects guest rooms when needed.

Maintains excellent condition of lobby and Front Desk area.

.

Quyền lợi được hưởng

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

Opportunity to grow within your property and across the world!

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Yêu cầu công việc

Willing to work a flexible schedule in order to accomplish all required tasks

Work with integrity, confidentiality and discretion

Work in a safe, prudent and highly organized manor

Superior oral, written and computer skills

Guide and monitor business ethics and good business practice

Conduct self in a most professional manner at all times to reflect the hotel standards

Highly organized and has the ability to plan multiple activities and meet deadlines with the ability to maintain a positive and professional demeanor at all times

Available to cross train as directed

TEAMWORK

Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate

Partake in a positive work ethic and surrounding environment

STANDARDS

Able to work alone without direct supervision

Demonstrate high degree of drive and determination

Constantly recommend service and product improvement to better the operation

Keep the work area clean and tidy at all times

Attend all required meetings

Follow proper payroll and uniform procedures

Properly handle and report associate and guest accidents

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards

Assist with responsibilities and duties in other departments and as assigned by management

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

EDUCATIONAL REQUIREMENTS

4 year college degree preferred

A minimum of 2 years Hotel Supervisor experience

Must be proficient in Word, Excel and other applicable computer systems

.

Yêu cầu hồ sơ

English CV

Guest Service Supervisor

Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

Tải lên từ máy tính Xem hồ sơ tải lên

Hồ sơ mẫu Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB

Chức danh Ngày kết thúc Mức lương
Bell Captain 28/02/2020 Thỏa thuận
Beach Club Chef de Cuisine (Expat only) 28/02/2020 Thỏa thuận
Learning & Development Manager 28/02/2020 Thỏa thuận
Villa Host 28/02/2020 Thỏa thuận
Recreation Manager 28/02/2020 Thỏa thuận
Call Center Supervisor 28/02/2020 Thỏa thuận
Call Center Agent 28/02/2020 Thỏa thuận
Guest Service Agent (Hotel) 28/02/2020 Thỏa thuận
Kitchen Coordinator / Nhân viên điều phối Bếp 28/02/2020 Thỏa thuận
Steward / Nhân Viên Tạp Vụ 28/02/2020 Thỏa thuận
Housekeeping Manager 28/02/2020 Thỏa thuận
Duty Manager 28/02/2020 Thỏa thuận
Waiter, Waitress/ Nhân Viên Phục Vụ 28/02/2020 Thỏa thuận
Reservation Agent 28/02/2020 Thỏa thuận
Bartender/ Pha Chế 28/02/2020 Thỏa thuận
Animator Supervisor 28/02/2020 Thỏa thuận
Fitness Supervisor 28/02/2020 Thỏa thuận
General Maintenance Shifter / Nhân Viên Bảo Trì 28/02/2020 Thỏa thuận
Air Conditioning Technician / Nhân Viên Kỹ Thuật Điện Lạnh 28/02/2020 Thỏa thuận
A/V Technician - Nhân Viên Kỹ Thuật Âm Thanh Hình Ảnh Ánh Sáng 28/02/2020 Thỏa thuận
Guest Relation Officer 28/02/2020 Thỏa thuận
Guest Service Agent (Condotel) 28/02/2020 Thỏa thuận
Guest Service Supervisor 28/02/2020 Thỏa thuận
Kitchen Commis/ Nhân Viên Nấu Bếp 28/02/2020 Thỏa thuận
SOUS CHEF 28/02/2020 Thỏa thuận
Driver License D, E/ Tài Xế Bằng D, E 31/01/2020 Thỏa thuận
Painter / Nhân Viên Kỹ Thuật Sơn 31/01/2020 Thỏa thuận
Assistant Director of Talent & Culture/ Phó Giám Đốc Nhân Sự 31/12/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá

THÔNG TIN LIÊN HỆ

Movenpick Resort Waverly Phu Quoc (opening 01.2020)

Địa chỉ: Bãi biển Ông Lang, Khu du lịch sinh thái Cửa Cạn, xã Cửa Dương, đảo Phú Quốc, tỉnh Kiên Giang.

Điện thoại: 0949 793 061