Room Service Supervisor

Movenpick Resort Waverly Phu Quoc (opening 01.2020)

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Present a professional manner at all times.

Ensure proper service and atmosphere for the guest.

Fulfill/cover management duties on Managers day off

Maintain par levels of all needed supplies/order necessary supplies

Handle guest complaints.

Report coaching and/or disciplinary needs to management.

Ensure compliance to all rules, regulations and procedures.

Document all incidents in detail.

Enter/approve daily attendance.

Inspect staff as to uniforms, cleanliness, identification, etc.

Ensure a safe working environment for employees.

Maintain regular, predictable attendance.

Work with staff to ensure quality of deliveries/food items during assigned shift

Work with other departments on in-house amenity deliveries

Work with other departments on suite/in-room hospitalities

Work with staff to ensure quality of suite/in-room Hospitalities

Receive orders via telephone and deliver food and beverage directly to guests rooms

Supervise Room Service and Coffee Shop team andoperational duties during Manager’s absence.

Develop, coach and train team members under a FourDiamond service standard.

Address guest comments or concerns pro-actively.

Plan & assign team duties on weekly / monthly basis

Track weekly orders for Room Service and Coffee Shop

Make special orders for Room Service and Coffee Shop when necessary

Attend weekly Food & Beverage meeting

Achieve or exceed monthly sales budget through upselling and product knowledge

Create new training plans for Room Service and Coffee Shop to provide better service and business

Monthly inventory for Room Service, Mini Bar and Coffee Shop

Make schedule for Room Service and Coffee Shop based on business level

Provide discipline when necessary and complete required documentation

Conduct performance reviews

Handle guest requests/complaints and authorizecompensation when necessary.


Quyền lợi được hưởng

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

Opportunity to grow within your property and across the world!

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Yêu cầu công việc

Excellent communication skills.

Understand and comply with all company and departmental rules and regulations, policies and procedures.

Skill in establishing and maintaining effective working relationships with staff and guests.

Ability to maintain confidentiality of sensitive information.

Ability to read, write and communicate verbally in English. Ability to perform intermediate math.

Requires seldom bending and reaching in areas from floor level to 6 ft. high, balancing, pushing, pulling and maneuvering weights of up to 75 lbs.

Lifting/carrying from 51 to 75 lbs.; occasional walking, repetitive use of both hands to include light grasping, finger dexterity and eye/hand coordination frequent standing.

Requires normal sense of smell, taste, touch and sound.

Requires the ability to distinguish letters and symbols, perform complex and simple tasks, simple reading, writing and math skills, see things spatially and with form.

Perform clerical functions, compile, coordinate and analyze information, supervise and instruct others, work with precision.

Follow instructions, influence others, meet time requirements, memorize, problem solve and use independent judgment and decision making skills.

Yêu cầu hồ sơ

English CV

Room Service Supervisor

Chức danh Ngày kết thúc Mức lương
Bell Captain 28/02/2020 Thỏa thuận
Beach Club Chef de Cuisine (Expat only) 28/02/2020 Thỏa thuận
Learning & Development Manager 28/02/2020 Thỏa thuận
Villa Host 28/02/2020 Thỏa thuận
Recreation Manager 28/02/2020 Thỏa thuận
Call Center Supervisor 28/02/2020 Thỏa thuận
Call Center Agent 28/02/2020 Thỏa thuận
Guest Service Agent (Hotel) 28/02/2020 Thỏa thuận
Kitchen Coordinator / Nhân viên điều phối Bếp 28/02/2020 Thỏa thuận
Steward / Nhân Viên Tạp Vụ 28/02/2020 Thỏa thuận
Housekeeping Manager 28/02/2020 Thỏa thuận
Duty Manager 28/02/2020 Thỏa thuận
Waiter, Waitress/ Nhân Viên Phục Vụ 28/02/2020 Thỏa thuận
Reservation Agent 28/02/2020 Thỏa thuận
Bartender/ Pha Chế 28/02/2020 Thỏa thuận
Animator Supervisor 28/02/2020 Thỏa thuận
Fitness Supervisor 28/02/2020 Thỏa thuận
General Maintenance Shifter / Nhân Viên Bảo Trì 28/02/2020 Thỏa thuận
Air Conditioning Technician / Nhân Viên Kỹ Thuật Điện Lạnh 28/02/2020 Thỏa thuận
A/V Technician - Nhân Viên Kỹ Thuật Âm Thanh Hình Ảnh Ánh Sáng 28/02/2020 Thỏa thuận
Guest Relation Officer 28/02/2020 Thỏa thuận
Guest Service Agent (Condotel) 28/02/2020 Thỏa thuận
Guest Service Supervisor 28/02/2020 Thỏa thuận
Kitchen Commis/ Nhân Viên Nấu Bếp 28/02/2020 Thỏa thuận
SOUS CHEF 28/02/2020 Thỏa thuận
Driver License D, E/ Tài Xế Bằng D, E 31/01/2020 Thỏa thuận
Painter / Nhân Viên Kỹ Thuật Sơn 31/01/2020 Thỏa thuận
Assistant Director of Talent & Culture/ Phó Giám Đốc Nhân Sự 31/12/2020 Thỏa thuận





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