Room Service Manager

Movenpick Resort Waverly Phu Quoc (opening 01.2020)

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Oversee all aspects of the daily operation of the hotel’s Room Service operation.

Supervise all Room Service personnel.

Respond to guest complaints in a timely manner.

Work with other F&B managers and keep them informed of F&B issues as they arise.

Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.

Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems

Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.

Coordinate and monitor all phases of Loss Prevention in the Room Service operation.

Ensure compliance with In Room dining SOP’s.

Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks

Monitor and supervise the mini-bar department.

Ensure effective communications between each shifts.

Supervise the room service area in order to attract, retain, and motivate the employees.

Ensure optimal level of service, quality, and hospitality are provided to guest.

Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests

Ensure the timeliness and accuracy of the amenity set-up and delivery.

Ensure compliance with all local liquor laws, and health and sanitation regulations.

Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner and according to instructions

Ensure all staff are meeting all established standards of service.

Monitor and maintain cleanliness of In-Room Dining areas and work areas

Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well motivated. Attend interdepartmental meetings to ensure good cross communication between departments.

Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.

Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.

Ensure all current Accounting and Human Resources policies are being adhered to. Report any issues or grievances to the Director of Restaurants and or Human Resources.

Assist in maintaining all Micros programming for food and beverage outlets.

Perform any other reasonable duties as required and directed.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritise departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Maintain regular attendance in compliance with the hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Prepare and submit required reports in a timely manner..

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Quyền lợi được hưởng

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

Opportunity to grow within your property and across the world!

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Yêu cầu công việc

Education:

Bachelors Degree in Hotel Management / Restaurant Management preferred or equivalent experience. At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience.

Experience:

Two to Three years experience as Room service supervisor or equivalent combination of education and experience. Knowledge of food service operations and a variety of styles of services. Perform other duties as requested by management. Maintain a warm and friendly manor at all times.

Yêu cầu hồ sơ

English CV

Room Service Manager

Chức danh Ngày kết thúc Mức lương
Bell Captain 28/02/2020 Thỏa thuận
Beach Club Chef de Cuisine (Expat only) 28/02/2020 Thỏa thuận
Learning & Development Manager 28/02/2020 Thỏa thuận
Villa Host 28/02/2020 Thỏa thuận
Recreation Manager 28/02/2020 Thỏa thuận
Call Center Supervisor 28/02/2020 Thỏa thuận
Call Center Agent 28/02/2020 Thỏa thuận
Guest Service Agent (Hotel) 28/02/2020 Thỏa thuận
Kitchen Coordinator / Nhân viên điều phối Bếp 28/02/2020 Thỏa thuận
Steward / Nhân Viên Tạp Vụ 28/02/2020 Thỏa thuận
Housekeeping Manager 28/02/2020 Thỏa thuận
Duty Manager 28/02/2020 Thỏa thuận
Waiter, Waitress/ Nhân Viên Phục Vụ 28/02/2020 Thỏa thuận
Reservation Agent 28/02/2020 Thỏa thuận
Bartender/ Pha Chế 28/02/2020 Thỏa thuận
Animator Supervisor 28/02/2020 Thỏa thuận
Fitness Supervisor 28/02/2020 Thỏa thuận
General Maintenance Shifter / Nhân Viên Bảo Trì 28/02/2020 Thỏa thuận
Air Conditioning Technician / Nhân Viên Kỹ Thuật Điện Lạnh 28/02/2020 Thỏa thuận
A/V Technician - Nhân Viên Kỹ Thuật Âm Thanh Hình Ảnh Ánh Sáng 28/02/2020 Thỏa thuận
Guest Relation Officer 28/02/2020 Thỏa thuận
Guest Service Agent (Condotel) 28/02/2020 Thỏa thuận
Guest Service Supervisor 28/02/2020 Thỏa thuận
Kitchen Commis/ Nhân Viên Nấu Bếp 28/02/2020 Thỏa thuận
SOUS CHEF 28/02/2020 Thỏa thuận
Driver License D, E/ Tài Xế Bằng D, E 31/01/2020 Thỏa thuận
Painter / Nhân Viên Kỹ Thuật Sơn 31/01/2020 Thỏa thuận
Assistant Director of Talent & Culture/ Phó Giám Đốc Nhân Sự 31/12/2020 Thỏa thuận

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5.0

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5 ĐÁNH GIÁ

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