Villas Supervisor

• To manage all functions related to the cleanliness of the hotel’s guest rooms and floors.
• Assists the Assistant Manager and Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Ensures Housekeeping service standards are in accordance with the Operations Manual.
• Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
• Prepares worksheets for daily Housekeeping Attendants.
• Makes requisition twice weekly of amenities for “Turndown” service.
• Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
  
• Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures Rooms Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
• Works with the Assistant Executive Housekeeper to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Issues and keeps record of master keys.
• Prepares and issues Room Status Report.
• Distributes “Turndown” amenities.
• Assigns duties and responsibilities to Room Attendants.
• Collects report from previous shift Floor Supervisor.
• Obtains and follow-up handover work from previous shift Floor Supervisor.
• Inspects guest rooms.
• Checks the standard of “Turndown” services by Room Attendants.
• Liaises closely with the Front Office regarding guestroom status.
• Reports and follow-up on repair and maintenance.
• Updates room status via telephone interface system.
• Reports adverse guest comments.
• Reports lost and damaged items.
• Prepares appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms.
• Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• - Attractive and competitive salary

Lương hấp dẫn và cạnh tranh

- Accomodation/Meals: Sun Home with full amenities according to 3-star hotel standards and 3 meals/day

Chỗ ở/Bữa ăn: Sun Home với đầy đủ tiện nghi theo tiêu chuẩn 3 sao và 3 bữa 1 ngày

- Quà thăm hỏi các dịp: sinh nhật, ốm đau, ma chay, hiếu, hỷ, tiệc nhân viên hàng năm

- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)

Quyền lợi chỉ có ở Sun Group: Bảo hiểm Suncare, tận hưởng và thư giãn cùng với gia đình tại các hệ thống giải trí trong nước (Hòn Thơm/ Bà Nà/ Cáp treo Fansipan/ Sun World Da Nang Wonder...)

- Social Insurance as per Vietnamese Law

Được tham gia đầy đủ các loại bảo hiểm theo luật Việt Nam

- Holiday/ New Year bonus. 13th month salary

Thưởng nghỉ lễ/năm mới. Tháng lương thứ 13

- Other benefits of Sun Group

Các quyền lợi khác của SunGroup

• Must be able to speak, read, write and understand the basic primary language of English used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Thorough knowledge of Housekeeping materials.
• Proper handling of cleaning equipment and materials, for cleanliness of all guestrooms, corridor and pantry areas.
• Work across all areas to ensure that guest expectations are exceeded and standards are consistently maintained.

• High school or equivalent education required.

• Minimum 12 months of prior experience as a Room Team Leader.