F&B Captain

Lotte Hotel Hanoi

Quy mô :

HR Department 024 3333 1089 Assistant Manager/Hanoi Office
Số 54 Liễu Giai, Cống Vị, Ba Đình, Hà Nội

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• Ensure operation readiness. Frequently check on the placement of servers.

• Kindly respond to, and resolve, any problems customers may be experiencing.

• Ensure that the menu items provided to customers match the order taken. Carefully observe customers until their meal is finished.

• Be knowledgeable about food and beverages. (Types of places where food and beverages are provided, their hours of operation, general matters in relation to their use, and the nature of their services)

• Keep informed of auxiliary facilities. (Types of facilities, their sizes, their hours of operation, types of shops leased from the hotel and their products)

• Keep informed of how to access the information that customers may request, as well as the membership system and its related services.

• Receive and handle customer complaints and requests. Readily accept compliments and criticism from the customer.

• Ensure that all containers and vessels at the workplace are clean and in their appropriate places.

• When many customers are waiting, lend assistance in guiding the customers.

• In the event that a problem arises in facilities or services, report to the Manager and take appropriate measures immediately.

Quyền lợi được hưởng

- Attractive & competitive salary with high service charge.

- 02 months of probation with Full salary & Service charge

- Duty meal at staff canteen.

- Wonderful working environment with interesting activities.

- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.

Yêu cầu công việc

QUALIFICATIONS

• Education: High school diploma or its equivalent. Bachelor’s degree or higher in related field preferred.

• Experience: Experience in food & beverage services. Experience in hotel restaurant duties preferred.

• Credentials: Certificates in hotel services and food & beverage preferred

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must have fluent English skills to serve guests and make reports

• Must be service-minded to meet client needs

• Must possess expert knowledge on the F&B menu

• Must possess basic cooking knowledge on menu items (ingredients, how to cook, etc.)

• Must be able to use devices and equipment in the restaurant

Yêu cầu hồ sơ

Send your CV (Picture attached & Subject: Candidate Name - Position) to email: Gửi email or submit directly at HR Department - Lotte Hotel Hanoi - 54 Lieu Giai for your application.

- Interview appointment will be set up only to potential candidate at the soonest.

- Hotline: 024.3333.1089 (Ms. Dung)

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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THÔNG TIN LIÊN HỆ

Lotte Hotel Hanoi

Địa chỉ: Số 54 Liễu Giai, Cống Vị, Ba Đình, Hà Nội

Điện thoại: 024 3333 1089

Website: www.lottehotel.com/hanoi/en/